Part-Time Shift Supervisor — Lead Guest Experience

O'Neills Harborne; Birmingham; On-site; GBP 1,240,000 - 1,791,000; Part time

Benefits offered by this job

Flexible shifts

Brand discounts 33%

Friends & family 20%

Wagestream access

Team socials

Pension & holidays

Free shares

Employee helpline

Job summary

O'Neill's Harborne is looking for a part-time Shift Supervisor to warmly welcome guests, lead a team, and deliver great hospitality. You’ll train staff, maintain cleanliness and safety, and role-model excellence across shifts at the Harborne site.

Join Mitchells & Butlers’ family of brands for a lively workplace with great camaraderie, flexible shifts, and staff benefits. If you thrive on guest satisfaction and team development, this is for you.

Qualifications

• Customer service experience in hospitality or food & beverage.
• Ability to lead and motivate a team during busy shifts.
• Experience training and supervising staff to maintain service standards.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Customer service

Team leadership

Training & coaching

Food & beverage knowledge

Safety standards

Tools

POS system

Cash handling

Job description

O'Neill's Harborne is looking for a part-time Shift Supervisor to warmly welcome guests, lead a team, and deliver great hospitality. You’ll train staff, maintain cleanliness and safety, and role-model excellence across shifts at the Harborne site.

Join Mitchells & Butlers’ family of brands for a lively workplace with great camaraderie, flexible shifts, and staff benefits. If you thrive on guest satisfaction and team development, this is for you.