Part time Receptionist 24hrs

Leonardo Hotels; Hinckley; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Thank You Week activities

Ongoing training and progression paths

Job summary

Leonardo Hotels in the United Kingdom seeks an attentive guest services associate to warmly welcome guests, manage check-in and check-out, and coordinate cross-department service to ensure memorable stays.

You will handle enquiries, upsell offerings, and maintain product knowledge while following safety protocols and company policies, contributing to a consistently excellent guest experience.

Qualifications

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro-active with a hands-on approach to delivering consistent results
• Engage with hotel initiatives and guest care culture

Responsibilities

• Provide exceptional guest care at all times.
• Manage check-in and check-out processes for guests.
• Answer incoming calls professionally and action enquiries.
• Collaborate with colleagues to elevate guest experience.
• Handle guest complaints calmly, escalate when needed.
• Maintain expert knowledge of hotel products and outlets.
• Upsell room upgrades, breakfast and seasonal offers.
• Follow safety and security protocols and protect guests.

Skills

Guest service passion

Team player

Great communication

Flexible availability

Proactive and hands-on

Job description

Responsibilities

• Offer exceptional guest care at all times


• Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests


• Answer the telephone in a professional manner and appropriately action enquiries


• Collaborate with colleagues in other departments to elevate the overall guest experience consistently


• As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate


• Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests


• Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets


• Follow safety and security protocols to protect guests with particular adherence to Key Security


• Utilise all relevant systems correctly to complete tasks in a timely manner


• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations


• Complete any other reasonable request made by a member of the management team or a supervisor

Person Specification

Fully flexible able to work evenings and weekends

• Genuine passion for delivering memorable moments to guests


• Positive approach to changing service environments and priorities


• Pro-active with a hands-on approach to delivering consistent results


• Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative


• Friendly team player with the ability to work effectively and efficiently with others


• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues


• Engaged with hotel initiatives to support the local community

Measurable Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests


• Customer reviews


• Achieving agreed KPIs


• Fulfilment of the job skills checklist


• Customer satisfaction scores e.g. Booking.com


• Regular review meetings with line manager


• GROWonline BELONG induction and development courses


• Academy Technical skills training


• Team Coach


• 'Come Join Us' Guest Care training

Opportunity to apply for internal development programmes, such as:

• Graduate programme


• Level 2 Apprenticeships in Hospitality

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe


• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops


• Thank You Week: from ice cream trucks to yoga classes and lots in between!


• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!