Property Transfer Administrator

Firstport; Luton; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

FirstPort is seeking a Property Transfer Administrator for a hybrid role in the UK. You will support residents through conveyancing processes, coordinate moves or remortgages, and work with a fast-paced team across offices in Luton, New Milton, or Worcester.

You will use MS Office and multiple databases, communicating clearly by phone and email, while meeting deadlines and adapting to changing priorities. This role emphasizes customer-centric service and accuracy.

Qualifications

• This role requires experience in a customer-facing role and strong organisational and communication skills.
• Ability to work to deadlines as part of a team, with a positive attitude.
• Attention to detail including spelling, punctuation and grammar.
• Able to work at pace using a computer without compromising accuracy.
• Must be keen to learn new processes and ask for support when needed.
• Multitasking and adaptability to changing business needs.

Responsibilities

• Communicate with customers by telephone and email.
• Use Microsoft Office to create and manage documents.
• Update records across multiple database systems.
• Ensure all requirements are gathered before moving a case forward.
• Prioritise tasks to meet customer needs.
• Work as part of a team in person or remotely.
• Liaise with departments to keep information up to date for customers and legal reps.
• Learn and work toward departmental KPIs and assist with conveyancing documents.

Skills

Customer service

Organisational skills

Communication

Deadline driven

Attention to detail

Learning mindset

Multitasking

Team player

Problem solving

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Database systems

Job description

Job description

Job Role: Property Transfer Administrator

Location: Hybrid Role- Luton, New Milton or our Worcester office

Job Sector: Finance

Hours: 35 per week

As a Property Transfer Administrator you will contribute to our vision of being the UKs favourite property manager by:

• Being a part of all our residents’ journeys by helping our residents to move home or remortgage when coordinating conveyancing transactions


• Working collaboratively in a fast paced and dynamic team to support our residents and colleagues across the wider business.


• Using multiple systems and platforms to seek answers for our residents and their representatives

This role reports to a Property Transfer or Consents Team Leader.

About You

• Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills.


• Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude.


• Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.


• Able to work at pace using a computer without it affecting your accuracy.


• Be keen to learn new processes and happy to ask for support when needed.


• Multitasking does not phase you and you can adapt your task list each to match the business’ needs.


• Have an enthusiasm for learning the technicalities and details of processes


• Be Customer Centric and passionate about being able to effectively support customers with queries and complaints.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholder sand over 1,000 Resident Management Companies.

Main Responsibilities

• Communicate with customers over the telephone and via email.


• Use Microsoft Office proficiently, particularly Word, Outlook and Excel.


• Use multiple database systems to update records.


• Ensure that all requirements are obtained in full before moving a case onto the next stage.


• Complete tasks in order of priority to meet the needs and requirements of our customers.


• Work effectively as part of a team in person or using technology


• Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives.


• Have a clear understanding of, and work towards achieving the Department’s KPIs.


• With training, learn to prepare documents as part of the conveyancing process.

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.