Part-Time Pensions Contact Centre Agent

EE Limited; Immingham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Competitive Salary

Online GP

Carer's Leave

Family Leave

Discounts on EE/BT products

Career Development

Season Ticket Travel Loan

Volunteering Days

Private Healthcare

Job summary

EE Limited is seeking a part-time Contact Centre Agent (pensions) in the Darlington area. The role involves handling customer calls, understanding pension needs, and offering EE products and services. Training will be provided to build confidence and achieve targets.

The position offers flexible hours (20/25/30 per week) with a starting hourly rate of £13.35, rising to £13.66 after nine months in the role, plus a comprehensive benefits package and opportunities for development.

Qualifications

• Experience in customer service roles is advantageous.
• Strong communication and adaptability essential.
• Ability to meet targets and deliver great service.

Responsibilities

• Speak with customers over the phone to understand their needs and offer solutions.
• Match customers with EE products and services that fit their requirements.
• Collaborate with the team to share ideas and achieve targets.

Skills

Customer service

Communication

Phone support

Problem solving

Tools

CRM software

Job description

EE Limited is seeking a part-time Contact Centre Agent (pensions) in the Darlington area. The role involves handling customer calls, understanding pension needs, and offering EE products and services. Training will be provided to build confidence and achieve targets.

The position offers flexible hours (20/25/30 per week) with a starting hourly rate of £13.35, rising to £13.66 after nine months in the role, plus a comprehensive benefits package and opportunities for development.