PART TIME OPERATIONS AND WAREHOUSE ASSISTANT

Melbelle; Haverhill; On-site; GBP 12,000 - 18,000; Part time

Job summary

Melbelle is seeking an Operations and Customer Service Assistant to join our team on a part-time basis. The role covers processing shipments, picking and packing orders, handling returns, stock control, and responding to customer enquiries to maintain high service levels.

Hours are 20 per week (8.30am–12.30pm, Monday to Friday) with occasional weekend work for shows and events. You should be organised, accurate, able to work alone or in a small team, and able to lift at least 12 kg.

Qualifications

• The ability to learn quickly and act on instructions.
• Confident with basic spreadsheets and order/inventory systems (Shopify experience a bonus).
• Good standard of spoken and written English and maths.
• Organisation - you enjoy being organised and extremely detail-oriented.
• The ability to work well independently and as part of a small team.
• Able to work effectively under pressure.
• Comfortable with physical work - on your feet, lifting and moving stock. Able to lift a minimum of 12kg without assistance.
• Flexibility: for joining us occasionally at festivals and shows, including some weekends away.

Responsibilities

• Handle incoming shipments and verify contents.
• Process orders and update stock levels electronically.
• Pick, pack and dispatch orders with accurate labeling.
• Maintain regular stock counts and records.
• Process returns and update customers on status.
• Respond to customer enquiries via email and social media.
• Monitor packaging materials and office supplies; reorder when needed.
• Assist at shows and festivals, including some weekends away.

Skills

Quick learner

Shopify

English

Maths basics

Organisational skills

Independent worker

Work under pressure

Physical stamina

Attention to detail

Event flexibility

Tools

Shopify

Stock management software

Excel basics

Job description

OPERATIONS AND CUSTOMER SERVICE ASSISTANT (PART TIME)

Hours: 20 hours/week (8.30am - 12.30pm, Monday - Friday)

THE ROLE:

We're looking fora motivated and organised Operations and Customer ServiceAssistant to join our team. You'll be responsible forprocessing incoming shipments, picking and packing customer orders, handlingreturns, stock control,responding to customer enquiries and maintaining our high level of customer service.You'll make surethat products are correctlystored and dispatchedin a timely and efficient manner, and that customer satisfaction remains consistently high.

WHAT YOU'LL DO:

INCOMING SHIPMENTS:

• Maintain recordson the status of incoming shipments from suppliers.
• Receive incoming shipments, update records and verify accuracy of contents.
• Label products, store and organise stock in appropriate locations.

ORDER PROCESSING:

• Process orders and update stock levels electronically.
• Pick and pack orders.
• Label orders and book shipments for dispatch.

STOCK CONTROL:

• Keep an accurate record of stock levels with regular stock counts.

RETURNS PROCESSING:

• Processorder returns and exchanges.
• Provide updates to the customers on the status of their return.
• Adjust stock levels accordingly.

CUSTOMER SERVICE:

• Replying to customer enquiries through email and social media

OTHER RESPONSIBILITIES:

• Perform regular checks on the volume of packaging materials and office stationery, notifying management when supplies need to be replenished.
• Maintain organisation and cleanliness of the warehouse.
• Occasional assistance at shows and festivals that will include weekends with overnight stays.

WHAT YOU BRING:

• The abilityto learn quickly and act oninstructions.
• Confident with basic spreadsheets and order/inventory systems (Shopify experience a bonus).
• Agood standard of spoken and written English and maths.
• Organisation - you enjoybeing organised and extremely detail-oriented.
• The ability to work well independently and as part of a small team.
• Able to work effectivelyunder pressure.
• Comfortable with physical work - on your feet, lifting and moving stock. Able to lift a minimum of 12kg without assistance.
• A sharp eye for detail and genuine pride in getting things right.
• Flexibility:for joining us occasionally at festivals and shows, including some weekends away

Previous experience preferred but not essential.

HOURS:

• 20 hours per week, part-time.
• Monday - Friday, 8.30am - 12.30pm.
• Occasional overtime for events (shows and festivals)