Part Time Operation Assistant

Registry Trust Ltd; London; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Private Medical Insurance

Life Assurance

Pension – 10% employer contribution

Annual leave starting at 23 days

Bonus scheme linked to performance

Life Assurance (x4 salary)

Job summary

A not-for-profit organisation is seeking a Part Time Operation Assistant in London. This role offers a hybrid working arrangement with a minimum commitment of 3 days per week. Ideal candidates will possess strong IT skills and a detail-oriented approach, contributing to customer service and data quality. Benefits include private medical insurance and a 10% pension contribution. A great opportunity to support meaningful work in the credit industry.

Qualifications

• Detail-focused with a commitment to accuracy and quality in all work.
• Excellent communicator, able to convey information clearly.
• Experienced in customer service, especially handling sensitive interactions.

Responsibilities

• Processing and verifying judgment data accurately.
• Managing administrative tasks including handling incoming/outgoing post.
• Providing professional support to members of the public, court staff, and data purchasers.
• Collaborate with the team to meet service standards and support evolving needs.
• Provide professional, patient, and empathetic support to the public, court staff, and data purchasers by phone, email, and letter.

Skills

Microsoft Word

Microsoft Excel

Customer service

Detail-oriented

Organizational skills

Tools

Bespoke database systems

Job description

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This range is provided by Registry Trust Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Role:

Part Time Operation Assistant

Type:

Permanent Part-Time (minimum commitment of 3 days per week; up to 4 days considered based on candidate’s needs)

Location:

Hybrid working arrangement: Staff are generally expected to attend the central London office at least once a week, though some flexibility is offered based on business needs. We welcome discussions to accommodate individual circumstances.

About Registry Trust

Registry Trust is a not-for-profit organisation responsible for maintaining the official Register of Judgments, Orders, and Fines for England & Wales on behalf of the Ministry of Justice. Our judgment data plays a crucial role in supporting the UK credit industry, informing millions of lending and credit decisions each year, and helping to track economic trends. We provide vital information to credit agencies, debt charities, and insolvency firms to ensure responsible decision-making.

Driven by our mission to provide public data for the public good, we operate TrustOnline—the only service offering instant public access to the Register, enabling anyone to check judgments against individuals or businesses. Our work is guided by values of quality, integrity, accessibility, impartiality, and efficiency.

Who We Are Looking For:

Registry Trust is seeking a reliable and detail-oriented Operation Assistant to join our team on a part-time basis, working a minimum of 3 days per week with the possibility of up to 4 days, depending on the candidate’s preference. This role offers a hybrid working arrangement, with an expectation of attending the office one day per week, though we welcome discussions to accommodate individual circumstances and offer flexibility where possible.

This position is ideal for someone who values flexibility, thrives working independently, and is committed to maintaining high data quality while delivering excellent customer service. We are looking for a candidate who is organised, patient, and possesses strong IT skills to confidently manage data and administrative tasks.

The ideal candidate will be proactive, adaptable, and a collaborative team player capable of balancing multiple responsibilities effectively.

This role offers flexible working hours and the chance to make a meaningful contribution to an organisation dedicated to accuracy and outstanding customer support.

Key Responsibilities Include:

• Processing and verifying judgment data accurately and ensuring timely updates to credit reference agencies.
• Reviewing documentary evidence related to amendments or removals of judgments from jurisdictions outside England and Wales.
• Managing administrative tasks including handling incoming/outgoing post, DX mail, and supporting remote colleagues when working in the office.
• Collaborating effectively with team members to meet service standards and support evolving organisational needs.
• Providing professional, patient, and empathetic support to members of the public, court staff, and data purchasers via phone, email, and letter.

Who You Are:

• Strong in Microsoft Word, Excel, and added bonus if they are comfortable working with bespoke database systems.
• Detail-focused with a commitment to accuracy and quality in all work.
• Organised and self-motivated, able to manage your workload and prioritise tasks effectively.
• An excellent communicator, able to convey information clearly and inclusively, both verbally and in writing.
• Adaptable, willing to learn, and keen to contribute positively to the team and organisation.
• Experienced in customer service, especially skilled at handling sensitive or challenging interactions calmly and constructively.

If you believe your skills and experience align with this role, we would love to hear from you! This is a fantastic opportunity to join Registry Trust in a flexible, supportive working environment where your contribution makes a real difference.

• Reward and Benefits:
• Healthy work/life balance
• Private Medical Insurance
• Life Assurance (x4 salary)
• Pension – 10% employer contribution
• Employee Benefits Platform
• Annual provision of health checks, flu jabs, eye test and provisions for glasses
• Bonus scheme linked to performance
• Length of service awards
• 23 days annual leave pro rated (increasing to 29 with length of service)
• Quarterly staff award scheme (1 day additional annual leave for the year and an annual prize)
• One paid day off for volunteering
• Social and team building events
• There is a culture of continuous learning within the organisation. There is a Learning
• Management System (LMS) offers all staff access to core e-learning material and a generous training budget available for staff.

Equality, Diversity and Inclusion

Registry Trust is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Registry Trust.

Registry Trust is a proud member of the Disability confident employer scheme. A Disability Confident employer will offer an interview to any applicant that declares they have a disability and meets the minimum criteria (essential) for the job as defined in the person specification.

Recruitment timeline:

Application closing date/time: 15th August 2025 (9am)

Virtual teams Interviews: Week commencing 18th August 2025.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Information Services and Non-profit Organizations

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