Part-Time Nursery Administrator: Welcoming, Records & HR

YMCA Fairthorne Group; Newport; Hybrid; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Refer a Friend Scheme

Employer pension contribution

25 days’ annual leave (pro rata)

50% discount on nursery fees

Cycle to Work Scheme

Employee Assistance Programme

Job summary

YMCA Fairthorne Group Newport IOW Nursery is seeking a friendly, organised Nursery Administrator for a part-time role (20 hours/week). You’ll greet families, support admissions, manage records, and assist HR and communications tasks.

A proactive, customer-focused approach helps ensure smooth day-to-day operations and positive experiences for children and families. Experience in reception or admin, strong IT skills, and the ability to handle a busy workload are essential.

Qualifications

• Experience in reception, front-of-house or another customer-facing role.
• Two years’ experience carrying out administrative duties in a busy environment.
• Excellent IT skills including Word, Excel, PowerPoint, Outlook and database systems.
• Strong organisational skills and ability to prioritise competing workloads.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Confidence in handling challenging situations.
• Commitment to delivering excellent customer service.
• Positive, proactive and reliable approach.

Responsibilities

• Welcoming families, visitors and professionals with a friendly and helpful approach.
• Answering enquiries in person and over the telephone.
• Supporting parents through the nursery admissions process.
• Arranging nursery viewings and sending information packs.
• Booking settling visits and maintaining accurate records on our nursery management system.
• Maintaining children’s files, accident records and other important documentation.
• Providing administrative support for HR processes, including arranging interviews and recruitment paperwork.
• Maintaining staff records and training files.
• Promoting the nursery through social media, newsletters and emails.
• Building relationships with local partners and stakeholders.
• Supporting community engagement activities and YMCA services awareness.
• Working collaboratively with colleagues to help the nursery run smoothly.
• Providing practical support within nursery rooms or during lunch cover when required.
• Managing challenging situations professionally while maintaining excellent customer service.
• Maintaining confidentiality and following YMCA policies and procedures.

Skills

Customer-facing experience

IT skills

Organisation

Communication

Confidentiality

Problem solving

Customer service

Proactive attitude

Tools

Nursery management systems

Microsoft Word

Excel

PowerPoint

Outlook

Database systems

Job description

YMCA Fairthorne Group Newport IOW Nursery is seeking a friendly, organised Nursery Administrator for a part-time role (20 hours/week). You’ll greet families, support admissions, manage records, and assist HR and communications tasks.

A proactive, customer-focused approach helps ensure smooth day-to-day operations and positive experiences for children and families. Experience in reception or admin, strong IT skills, and the ability to handle a busy workload are essential.