Part-time Lodge Manager

TN United Kingdom; Emsworth; On-site; GBP 16,000 - 23,000; Part time

Job summary

Ein fortschrittliches Unternehmen sucht einen engagierten Teilzeit-Lodge-Manager für seine Alterswohnungen in Emsworth. Diese Rolle erfordert eine Leidenschaft für den Kundenservice und die Fähigkeit, eine positive Atmosphäre zu schaffen. Als vertrauenswürdiger Ansprechpartner sind Sie verantwortlich für die Instandhaltung der Immobilie, die Organisation von Aktivitäten und die Bereitstellung eines erstklassigen Service für die Bewohner. Mit einem starken Fokus auf Kommunikation und Organisation tragen Sie zur Lebensqualität der Bewohner bei und helfen, eine harmonische Gemeinschaft zu schaffen. Wenn Sie ein freundliches und hilfsbereites Wesen haben, ist dies die ideale Gelegenheit für Sie.

Benefits

24 Tage Urlaub plus Feiertage

Ein freier Tag am Geburtstag

Lebensversicherung

Erstattung für Augenpflege

Berufliche Entwicklung und Qualifikationen

Umfassende Einarbeitung und Schulung

Qualifications

• Erfahrung in der Verwaltung oder im Kundenservice.
• Fähigkeit, selbstständig zu arbeiten und Initiative zu zeigen.

Responsibilities

• Verantwortung für die Instandhaltung der Immobilie und den Kundenkontakt.
• Planung von Aktivitäten und Veranstaltungen für die Bewohner.

Skills

Kundenservice

Verwaltung

Microsoft Office

Organisation

Tools

Microsoft Excel

Microsoft Outlook

Job description

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• Salary: £22,500 per annum, pro rata (£16,071 actual salary), plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 2:00 pm, 25 hours per week
• Location: Mulberry Lodge, Emsworth, PO10 7EW

About the role

Churchill Estates Management is recruiting an exceptional Part-time Lodge Manager for our retirement apartments in Emsworth. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role involves coordinating development activities and making a positive difference every day to the lives of our Home Owners, providing a hassle-free retirement living lifestyle.

Reporting to the Area Manager, you’ll manage property maintenance and deliver first-class service to Owners. In this autonomous role, you’ll be the trusted, on-site contact and a 'friendly neighbour' for Owners. Your responsibilities include liaising with customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organizing activities and events for Owners, and more.

This part-time role is crucial to the success of the Lodge and the enjoyment of Owners, offering a rewarding experience.

About you

This position is ideally suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful candidate is someone who enjoys working front of house and delivering excellent customer service with strong administrative skills.

You should have a passion for customer service, an outgoing and friendly personality, and the ability to act with sensitivity and diplomacy. You must be efficient, assertive, and capable of managing safety and security with good judgment and composure under pressure. While engaging socially with residents, you should also be comfortable working independently and using your initiative.

To assist with organizing events and maintaining the site, you should be an accomplished, computer-literate administrator, experienced with Microsoft Office applications, including Excel and Outlook.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold retirement living accommodations. We oversee over 220 developments nationwide, managing more than 9,000 apartments and serving over 11,000 retired residents.

We are growing rapidly and have ambitious plans for the future. Join our professional, award-winning, customer-focused team.

Our company values are encapsulated in the acronym TORCH: Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days plus Bank Holidays, pro rata
• A day off on your birthday
• Life assurance
• Eye care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

We are looking for the best people to join our business and embody our values. If you want to be part of our success story, apply today.

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