Part-Time Housing & Reception Support Officer

Folkestone Hythe; Folkestone; Hybrid; GBP 27,000 - 33,000; Part time

Benefits offered by this job

Hybrid working

Annual leave up to 31 days + BH

Local Government Pension Scheme

Employee assistance programme

Professional subscriptions reimburse

Job summary

Folkestone & Hythe District Council in Folkestone, Kent is seeking a part-time Customer Support Officer to process housing register applications and assist at the civic reception. The role is hybrid with a minimum two days a week in the Civic Centre and full training provided, in a service-focused environment.

You will ensure information is complete, apply procedures consistently and deliver friendly customer service while coordinating with colleagues across the council.

Qualifications

• Experience processing housing register applications and assessing information against criteria.
• Excellent attention to detail and high accuracy in data handling.
• Ability to interpret information and apply procedures consistently.
• Strong organisational skills and ability to prioritise tasks.
• Confident communication with customers and stakeholders.
• Good IT skills and experience with databases and information systems.
• Ability to work independently and as part of a team.
• Commitment to delivering excellent customer service.
• Experience in housing register processing or reception environments.
• Experience with Kent Homechoice back office platforms.

Responsibilities

• Process housing register applications accurately within agreed timescales.
• Assist in the customer reception area, providing a welcoming service.
• Respond to enquiries and help residents access council services.
• Collaborate with colleagues across the council to deliver timely support.

Skills

Application processing

Attention to detail

Information interpretation

Organisational skills

Customer communication

IT skills & databases

Team player

Customer service

Housing register experience

Kent Homechoice back office

Tools

Kent Homechoice back office

Job description

Folkestone & Hythe District Council in Folkestone, Kent is seeking a part-time Customer Support Officer to process housing register applications and assist at the civic reception. The role is hybrid with a minimum two days a week in the Civic Centre and full training provided, in a service-focused environment.

You will ensure information is complete, apply procedures consistently and deliver friendly customer service while coordinating with colleagues across the council.