Part-Time Gaming Team Member – Norwich

MERKUR Casino UK; Norwich; Hybrid; GBP 11,000 - 12,000; Part time

Benefits offered by this job

28 days holiday (incl. BH)

Quarterly bonus scheme

Contributory pension

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is hiring a Part Time Team Member in Norwich to welcome customers and deliver an outstanding gaming experience. The role requires flexible hours including weekends/bank holidays and involves assisting with daily venue operations, promotions and customer service with a strong emphasis on teamwork.

We offer 28 days holiday, a quarterly bonus scheme, a contributory pension, life assurance, staff discounts, and an employee assistance programme.

Qualifications

• Experience in retail, hospitality or gambling environments.

Responsibilities

• Maintain venue cleanliness and high standards of housekeeping.
• Provide rounds and refreshments per brand guidelines.
• Monitor customer behavior and escalate issues as needed.
• Assist with admin tasks to ensure accuracy.
• Support promotional activities and overall customer satisfaction.
• Maintain brand presentation and product knowledge for the customer journey.

Skills

Customer service

Retail

Hospitality

Gambling

Flexible

Attention to detail

Job description

MERKUR Slots is hiring a Part Time Team Member in Norwich to welcome customers and deliver an outstanding gaming experience. The role requires flexible hours including weekends/bank holidays and involves assisting with daily venue operations, promotions and customer service with a strong emphasis on teamwork.

We offer 28 days holiday, a quarterly bonus scheme, a contributory pension, life assurance, staff discounts, and an employee assistance programme.