Part-Time Front of House Usher (Evenings/Weekends)

Royal Ballet and Opera; Greater London; On-site; GBP 17,000 - 24,000; Part time

Job summary

The Royal Ballet and Opera in Covent Garden, London, invites applications for Ushers on a fixed-term contract during the festive season. The position is part-time, with three shifts per week and a minimum four-hour call per shift, based in Covent Garden.

Candidates should have strong customer service skills, be comfortable handling sales and takings, and be able to work evenings and weekends in a dynamic theatre environment.

Qualifications

• Proven experience of providing excellent customer service
• Ability to follow daily operational and health and safety procedures
• A commitment to providing an inclusive environment to colleagues and visitors
• Confidence in making sales and accurately reconciling takings and stock
• Excellent communication skills and a proactive approach
• Confidence in using technology such as point-of-sale software, ticket scanners, etc.
• An eye for detail, excellent time keeping and are well-presented

Responsibilities

• Work three shifts per week on a flexible pattern, rostered weekly
• Ensure outstanding customer experience at Covent Garden
• Handle sales and reconciling takings with accuracy
• Adhere to safety and security procedures in a busy theatre
• Maintain presentation and professional conduct for guests and colleagues

Skills

Customer service

Cash handling

POS systems

Communication skills

Attention to detail

Time management

Tools

Ticket scanners

POS software

Job description

The Royal Ballet and Opera in Covent Garden, London, invites applications for Ushers on a fixed-term contract during the festive season. The position is part-time, with three shifts per week and a minimum four-hour call per shift, based in Covent Garden.

Candidates should have strong customer service skills, be comfortable handling sales and takings, and be able to work evenings and weekends in a dynamic theatre environment.