Part-Time Development Manager

Firstport; Cardiff; On-site; GBP 16,000 - 17,000; Part time

Benefits offered by this job

Flexible hours

Benefits

Job summary

FirstPort is seeking a Development Manager in Cardiff, Wales to oversee a large, multi-facility estate with a focus on safety, service excellence and value for money. This part-time role offers a 20-hour week schedule and a salary of £16,000–£17,200 per year plus benefits.

You will provide proactive leadership, ensuring regulatory compliance and a high standard of customer service across on-site teams, contractors and residents.

Qualifications

• Experienced operational manager with multi-facility estate oversight.
• Expert in health and safety with implementation of new systems.
• Financially astute with budget setting in line with lease agreements.
• Inspiring people leadership with team collaboration to achieve results.

Responsibilities

• Deliver a high standard of service levels and act as FirstPort representative to customers, clients, and developers; maintain relationships with Residents Associations and committees.
• Identify and deliver on-going training needs; conduct reviews with direct reports; ensure KPIs and SLAs are met.
• Monitor and manage performance; oversee holidays, sickness absences and shift cover; arrange emergency cover as required.
• Exercise effective cost control; review expenditure; assist with service charges; present bi-monthly financial summaries.
• Lead meetings with customers, contractors and clients; address issues within agreed timeframes.
• Investigate and respond to complaints up to Stage 1 and collaborate on Stage 2 responses.
• Carry out risk assessments, health & safety checks and routine testing; ensure actions are completed on time.
• Monitor and supervise contractors; raise works orders; ensure timely delivery of works; ensure quality of reactive/planned works.
• Investigate irregular incidents and provide timely responses including out-of-hours support where needed.
• Carry out regular site inspections and remedial actions to maintain fabric to high standards and meet KPIs.

Skills

Operational management

Health & safety

Budgeting

People leadership

Property development experience

Job description

Job description

Job Role: Development Manager

Location: Cardiff, Wales

Salary: £16,000 - £17,200per annum plus benefits

Job Sector: Large & Complex

Hours: 20 hours, (fleixable working hours)

As Development Manager you will contribute to our vision of being the UK's favourite residential property manager by:

• Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
• Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
• Being passionate about delivering consistently high standards of customer service, working within our Four Pillar strategy, ensuring our development is well maintained and demonstrate full compliance with our own policies, procedures and internal performance measures.

The Development Manager reports directly into the Regional Manager.

About You

You will be an experienced operational manager who has successfully ran a large and complex estate with multi-facilities. You are an expert in all things health and safety and have implemented new systems and procedures in your last role. As a inspiring people leader you work closely with your team to achieve the best results for your workforce and customers. You will be financially astute and able to set budgets incompliance with lease agreements. It will be beneficial if you have mobilised new developments and have experience in working with property developers.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Delivering effective service levels, and acting as the FirstPort representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
• Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.