Part time - Customer Service Officer - Southampton

The Co-operative Bank plc; England; On-site; GBP 23,000; Part time

Job summary

A leading bank is seeking a part-time Customer Service Officer in Southampton. This role involves engaging with customers, providing support across various channels, and ensuring compliance with bank regulations. Ideal candidates will have strong customer service skills and a passion for helping others. The bank offers comprehensive training and a supportive environment for career development.

Benefits

27 days holiday plus bank holidays

Annual bonus

Enhanced pay for Saturday work

Competitive pension

Income protection

Life assurance

2 paid days for volunteering

Family friendly policies

Recognition scheme

Full training with career development

Qualifications

• Previous experience in a customer service environment is essential.
• Passion for excellent customer service with a positive approach.
• Ability to work in a fast-paced environment.

Responsibilities

• Acting as the first point of contact for customers.
• Supporting customers across various channels.
• Identifying and addressing customer's needs.

Skills

Customer Service

Communication

Problem Solving

Job description

Part time - Customer Service Officer - Southampton

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Part time - Customer Service Officer - Southampton

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The Co-operative Bank plc provided pay range

This range is provided by The Co-operative Bank plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Service Officer
Primary Location: Southampton
Permanent Hours: 18
Full Time - 18 hours per, flexible days, ideally mornings or afternoons but Friday are essential
Salary: £23,000 pro rata plus a fantastic range of benefits


Why join The Co-operative Bank?

2025 is an exciting time to join The Co-operative Bank as we continue our journey of growth.

As the original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the many reasons our customers choose to bank with us. Unlike a lot of businesses, we haven't just developed an ethical approach. We've had one from the very start.

Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That's why Moneyfacts have awarded us the `Branch Network of the Year' several years running!
We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn't matter if you haven't worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.

We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.

What a typical day will look like:

• Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
• Supporting customers across a variety of channels including in person, telephone and secure messages
• Identifying and addressing customer's needs Cash management control Utilizing various internal systems to update customer records
• Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services.
• Protecting and educating customers against fraud and scams
• Engaging with customers from various backgrounds including those who may be vulnerable Working towards personal/team targets and objectives
• Adhering to day to day regulatory and compliance requirements Working as part of a team, sharing and identifying ways to improve the service provided by the branch
• Participating in community outreach work and charity projects Knowledge, skills and experience required

Knowledge, skills and experience required:

• Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
• A passion for excellent customer service with a positive, enthusiastic and resilient approach
• Proven success in achieving targets, objectives or deadlines
• Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
• The ability to work in a fast paced environment
  

What we can offer you:

• 27 days holiday rising to 30 days plus bank holidays
• Annual bonus
• Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)
• Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.
• Income protection
• Life assurance
• 2 paid days for volunteering per year
• Family friendly policies and supportive working environment
• Recognition scheme and a culture in which we celebrate success
• An inclusive work environment
• Active network groups, ran by colleagues for colleagues
• Full training with opportunities for career development

At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

The Co-operative Bank doesn't currently have a sponsor licence with the Home Office and therefore all applicants must have the legal right to work in the UK to be considered for this role.

Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service, Finance, and Sales

• Industries

  Banking and Financial Services

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