Part Time Customer Service Advisor

Ventrica; Southend-on-Sea; On-site; GBP 18,000 - 24,000; Part time

Job summary

A growing company in Southend-on-Sea is looking for a passionate Customer Service Advisor. This part-time role focuses on delivering exceptional customer service and resolving queries. Join a dynamic team where your dedication will be valued.

Qualifications

• Experience in complaint handling.
• Outstanding written communication skills.

Responsibilities

• Provide outstanding customer service via various channels.
• Respond to and resolve customer queries and complaints.
• Act as a brand ambassador for your client.

Skills

Communication

Empathy

Teamwork

IT Skills

Job description

Are you passionate about providing outstanding service and making a positive impact on customers’ lives? Do you have experience in customer service and want to join a growing company that values Trust, Passion, and Boldness? If so, we have an exciting opportunity for you!

We are recruiting for an experienced Customer Service Advisor to support our client, a leader in independent retirement living. This is your chance to join a dynamic, fast-growing team where your dedication to service excellence will be truly valued.

What you will be responsible for:

1. Provide outstanding customer service via a variety of channels
2. Respond to and resolve customer queries and complaints
3. Act as a brand ambassador for your client
4. Ensure the customer is at the heart of every conversation
5. Be the first point of contact for all customer queries

What you'll bring:

1. Outstanding written communication skills, with the ability to adapt your style for each customer
2. A genuine passion for delivering excellent customer service with an empathetic approach
3. Experience in complaint handling
4. Ability to work well within a team
5. Confident IT skills
6. Flexibility, professionalism, drive, and willingness to learn

Working Hours and Location:

1. Part-time - 20 hours per week
2. Week 1: 14:00-18:00, Monday to Friday
3. Week 2: 14:00-18:00, Monday to Wednesday; 08:00-12:00, Saturday; 12:00-16:00, Sunday
4. This role is based in our office in Southend-On-Sea

Who are Ventrica?

Ventrica is a forward-thinking, fast-growth customer management business partnering with blue-chip brands to provide exceptional outsourced customer service. We pride ourselves on trust and innovation, with a reputation for delivering intelligent, customer-centric solutions. In 2022, we received awards including Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the European Contact Centre & Customer Service Awards. We also earned Gold for Manager of the Year and Silver for Head/Director of the Year at the UK National Contact Centre Awards.

At Ventrica, we don’t just meet customer expectations—we exceed them. We are driven by passion for technology and customer service, boldness in innovation, and trust in our relationships with clients and customers. As we continue to grow, we seek passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.