Part Time Customer Service Administrator

Capita; Manchester; Hybrid; GBP 12,000; Part time

Job summary

A leading company in the Life and Pension division is seeking a Part-Time Customer Service Administrator for a 12-month fixed-term contract in Manchester. The successful candidate will handle customer inquiries, perform data entry, and support administrative tasks while receiving full training. This role emphasizes customer satisfaction and efficient issue resolution.

Benefits

23 days holiday, rising to 27

Paid volunteering days

Company pension and life assurance

Cycle-to-work scheme

Paid maternity and paternity leave

Discounts on retail and wellbeing

Opportunities for career progression

Qualifications

• Experience in customer service or administration.
• Passion for helping people.
• Professional, friendly communication skills.

Responsibilities

• Processing calculations and data related to life and pensions.
• Completing administrative tasks within service standards.
• Responding to customer inquiries and maintaining accurate records.

Skills

Communication skills

Problem-solving skills

Attention to detail

Listening skills

Ability to work under pressure

Education

Minimum GCSE Grade C/Grade 4 in Maths and English

Job description

Part Time Customer Service Administrator

Part Time Customer Service Administrator

Location: Manchester - 90 Great Bridgewater Street

Type: Hybrid (Office-based with flexible working after probation)

Hours: 18 hours per week, Monday - Friday, 8am - 6pm (to be discussed)

Contract: 12-month fixed term contract covering maternity leave

Salary: £11,540.88

Application deadline: 20 June 2025

Our Operations Team seeks an additional administrator for our Life and Pension division. The role involves processing customer inquiries via phone, paper, and mail, handling data entry, and supporting back-office teams. Full training provided.

Customer satisfaction is our priority. We aim to resolve issues efficiently and deliver excellent service.

Responsibilities include:

1. Processing calculations and data related to life and pensions in line with procedures.
2. Completing administrative tasks within service standards.
3. Escalating complex issues to senior staff.
4. Responding to customer inquiries and maintaining accurate records.
5. Effective verbal and written communication.
6. Meeting productivity and quality targets.
7. Managing workload and prioritizing tasks.
8. Completing quality and productivity documentation.

Requirements:

1. Experience in customer service or administration.
2. Passion for helping people.
3. Professional, friendly communication skills.
4. Good listening and problem-solving skills.
5. Attention to detail and quick learning ability.
6. Ability to work under pressure and meet deadlines.
7. Punctuality and reliability.
8. Minimum GCSE Grade C/Grade 4 in Maths and English.

Additional information:

We consider only candidates eligible to work in the UK. All successful applicants will undergo right-to-work checks, a basic disclosure, and reference checks.

Benefits include:

• 23 days holiday, rising to 27, with the option to buy extra leave (pro-rata).
• Paid volunteering days.
• Company pension, life assurance, cycle-to-work scheme, paid maternity, paternity, adoption, and shared parental leave.
• Discounts on retail, health & wellbeing, travel, and tech.
• Access to Employee Network Groups promoting diversity.
• Opportunities for career progression within Capita.

Next steps:

Click 'Apply now' to submit your application.

Equal Opportunities:

We are committed to diversity and inclusion, considering all qualified applicants regardless of protected characteristics. For accessibility support, contact [e-mail].