Part-Time Contact Centre Administrator (FTC) – Client Care

Sureserve; Worcester Park Estate; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

28 days annual leave incl. bank hols

Enhanced parental leave

Bike2Work scheme

Virtual GP 24/7

Job summary

Sureserve is seeking an enthusiastic administrative coordinator to act as the focal point for customers across multiple contracts and projects. You will bring prior experience in customer service from social housing or construction and manage a high volume of queries and scheduling with precision.

You will raise jobs, log information accurately in the main database, and support the team with ad-hoc duties. Excellent MS Office skills, especially Outlook and Excel, and strong written/verbal

Qualifications

• Previous administrative experience, preferably from a social housing/construction background.
• Able to provide a high level of courteous, professional customer service.
• Proficient in MS Office, in particular Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.

Responsibilities

• Schedule jobs with customers across multiple contracts.
• Take ownership of the administration of contracts while supporting fellow contracts to maintain teamwork.
• Answer inbound customer calls relating to repairs and servicing politely and professionally.
• Address customer queries and take ownership of issues through to completion.
• Raise jobs and bookings using the main customer database and log information accurately and concisely.
• Perform ad-hoc administrative duties as required.

Skills

Customer service

Administration

MS Office

Written & verbal comms

Organisational skills

Flexible attitude

Tools

MS Office

Job description

Sureserve is seeking an enthusiastic administrative coordinator to act as the focal point for customers across multiple contracts and projects. You will bring prior experience in customer service from social housing or construction and manage a high volume of queries and scheduling with precision.

You will raise jobs, log information accurately in the main database, and support the team with ad-hoc duties. Excellent MS Office skills, especially Outlook and Excel, and strong written/verbal