Part-Time Community Shop Leader

BUILDING A NEW DIRECTION LIMITED; Hexham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Annual leave

Pension

Sick leave

Eye care

Cycle to work

Training

Job summary

Family Action in Hexham is looking for two part-time Assistant Community Shop Managers to support the Hexham Community Shop. You will work 22.5 hours per week, helping drive sales, manage volunteers and ensure smooth daily operations.

You will promote Family Action’s mission, handle cash and stock, and contribute to strong community relationships while maintaining safety and high standards of service.

Qualifications

• Experience in retail, hospitality, or customer-facing environment
• Experience in charity retail or community-based initiatives
• Familiarity with Gift Aid
• Strong people skills with the ability to motivate and support teams
• Excellent communication and customer service skills
• Commercial awareness and ability to recognise sales opportunities
• Ability to follow financial and operational procedures correctly
• Numeracy skills
• Physical ability for manual handling

Responsibilities

• Support the Community Shop Manager in driving sales growth, profitability, and commercial performance in line with budgets and targets
• Contribute to development of local community relationships to encourage donations, increase footfall, and grow a loyal customer base
• Promote Family Action’s mission, values, and brand within the community
• Work with the Community Shop Manager to maximise Gift Aid performance, ensuring all team members are trained and targets achieved
• Ensure daily operational procedures (cash handling, banking, financial controls) are followed
• Maintain high shop standards in customer service, visual merchandising, stock rotation, cleanliness, and compliance
• Follow the Retail Operations Manual and support the Community Shop Manager with innovations
• Help create a positive, motivating environment that encourages personal development and high performance
• Support effective stock processing, storage, rotation, and merchandising to ensure product availability
• Uphold Health & Safety and Data Protection policies; report issues promptly
• Promote and embed Equality & Diversity principles in all work
• Adherence to Safeguarding policies and processes
• Support Retail initiatives and new concepts
• Work flexibly to meet service needs, including cover in nearby shops

Skills

People skills

Communication

Numeracy

Team leadership

Job description

Family Action in Hexham is looking for two part-time Assistant Community Shop Managers to support the Hexham Community Shop. You will work 22.5 hours per week, helping drive sales, manage volunteers and ensure smooth daily operations.

You will promote Family Action’s mission, handle cash and stock, and contribute to strong community relationships while maintaining safety and high standards of service.