Part-time clinical administrator

Orri UK; London; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a dynamic and ambitious team dedicated to transforming the treatment of eating disorders in the UK. As a part-time Clinical Administrator, you will play a crucial role in ensuring the efficient operation of our clinic, managing administrative tasks, and providing support to our clinical team. This position offers a unique opportunity to work in a collaborative environment where kindness and compassion are at the forefront of our mission. If you are proactive, organized, and passionate about making a difference in the healthcare sector, this role is perfect for you. Embrace the chance to contribute to meaningful change while enjoying a supportive workplace culture.

Benefits

33 days annual leave (pro rata)

Enhanced maternity/paternity/adoption package

Comprehensive induction and ongoing training

Online benefits and cashback rewards schemes

Contributory pension scheme

Free Statutory and Mandatory Training

Free professional development training

Two annual corporate events

Private health care after probation

Qualifications

• Experience in a medical or therapeutic healthcare environment is preferred.
• Ability to function well in a team and use initiative.

Responsibilities

• Support the smooth running of day-to-day activities at the clinic.
• Handle incoming calls and manage correspondence effectively.
• Maintain an organized records system and cover reception duties.

Skills

Proactive and hardworking

Experience in a fast-paced organization

Diary management

Ability to maintain confidentiality

Good spelling and grammar

Job description

Orri is an ambitious, young, fast-growing company committed to changing the way we treat eating disorders in the UK. We are looking for a part-time clinical administrator.

At the heart of our approach is a commitment to working collaboratively; providing expert, evidence-based and innovative treatment with kindness and compassion at its core.

About the role:

The Clinical Administrator is an essential position that supports the service on assisting the smooth running of the day-to-day activities of our clinic and handling various administrative duties, including handling incoming and outgoing correspondence, scheduling appointments, reporting, managing processes and maintaining an organised records system. This role also includes covering reception duties.

Main duties and responsibilities:

• The postholder will be covering the afternoon and evening shift of the reception in Wimpole Street.
• Answering incoming calls, referring to relevant departments/ employees to manage their enquiry, advising employees of any messages via email or MS Teams.
• Proactively undertake training on the admissions process, services provided in person and online for enquiries via telephone, should the admissions team be unavailable.
• Ensure urgent messages for the Clinical Director, Clinical Managers and/or Service Director at Wimpole Street are received and acknowledged in a timely manner.
• Escalation of any client concerns, unexpected sign out departures to the clinical team on duty.
• Ensuring the reception area is kept to a high level of tidiness aligning with the health and safety requirements. Raising any maintenance issues to the Health and Safety Officer / Facilities Manager.
• Management of deliveries to Wimpole Street, notifying the relevant person(s) and/or department to arrange collection from reception. Coordination of courier requirements for goods/assets to and from Hallam Street.
• Shut down of building.
• Ad hoc admin tasks for both the Compliance and Health and Safety team.
• Flexible to work between both sites on Wimpole Street and Hallam Street in line with business needs.
• Cover reception, answer the phone, dealing with visitors & clients.

Desired Skills and Expertise:

• A proactive, hardworking and motivated individual. Ideally with experience in a fast-paced organisation and/or start-up business.
• Previous experience working in a medical or therapeutic healthcare environment.
• Experience with diary management and administrative tasks.
• The ability to function well in a team, while also being able to use their own initiative.
• Be proactive & organised.
• Ability to meet deadlines.
• Ability to maintain strict confidentiality.
• Good spelling and grammar for clinical letters and correspondence is a must.

Benefits:

• 33 days annual leave (pro rata) including bank holidays and the service closure over Christmas.
• Enhanced maternity/paternity/adoption package.
• Comprehensive induction and commitment to ongoing training.
• Online benefits and cashback rewards schemes.
• Contributory pension scheme with salary sacrifice options.
• Free Statutory and Mandatory Training.
• Free professional development and CPD certified training.
• Two annual corporate events plus additional social events throughout the year.
• Private health care after successfully completing your probation period.

In addition, any ad hoc requirements required within the postholder's skill set to support Orri UK may be required.

Schedule:

Part-time, Monday to Friday from 1.30 pm to 7.30 pm.

Orri operates a smoke-free policy on all premises and grounds.

Orri is an equal opportunities employer.