Part Time Candidate Support Coordinator

Capita; England; Hybrid; GBP 25,000; Part time

Job summary

Join a forward-thinking organization as a Candidate Support Coordinator, where you will play a vital role in transforming the Army's recruitment process. This part-time, hybrid position offers the flexibility of working from home and onsite, allowing you to support candidates through their journey to join the British Army. With a strong focus on customer service and communication, you will manage your pipeline and engage with various stakeholders. Enjoy a supportive team environment, comprehensive training, and a range of benefits, including holiday options and pension schemes. Make a difference and help inspire others to join the Army!

Benefits

23 days’ holiday (rising to 27)

Paid volunteering day

Pension scheme

Life assurance

Cycle-to-work scheme

Paid maternity and paternity leave

Flexible working options

Full training provided

Onsite parking

Gym facilities

Qualifications

• Strong customer service experience over the telephone.
• Good verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Contact and support candidates through the recruitment journey.
• Manage your own pipeline of candidates using the internal system.
• Engage with internal and external stakeholders.

Skills

Customer Service

Verbal Communication

Written Communication

IT Skills

Organizational Skills

Tools

Internal Recruitment System

Job description

Help change lives by supporting candidates through their Army recruitment journey, within the Army’s National Recruiting Centre.

As a Candidate Support Coordinator, you will work with regional recruiters to support candidates through the Army recruitment process.

This is a part-time role working 22.5 hours per week. Ideally, working 7.5 hours per day on Monday, Wednesday, and Friday — although flexibility is possible.

This is a hybrid role, working both from home and onsite at our office in Upavon.

Job Description

What you’ll be doing:

• Contacting and supporting candidates currently going through their recruitment journey to join the British Army.
• Managing your own pipeline of candidates using the internal recruitment system.
• Adding clear and accurate candidate notes on the internal database.
• Taking ownership of your personal performance targets.
• Suggesting ideas to improve processes and customer service.
• Engaging with internal and external stakeholders.

What we’re looking for:

• Strong customer service experience over the telephone.
• Good verbal and written communication skills.
• Ability to work independently and as part of a team.
• Good IT skills, with the ability to learn in-house databases.
• Organised approach.
• Familiarity with Army Careers is an advantage.

About Recruiting Partnering Project (RPP):

At Capita RPP, we’re transforming the British Army’s recruitment service. Our team continually improves the recruitment process for both the Regular Army and Reserves, making joining the Army a less daunting and more transparent experience. Join us to discover better ways to inspire people to become part of the Army.

Please visit the link below for more information:

• Offering a salary of £14,876.10 (FTE £24,793.50)
• 23 days’ holiday (rising to 27), with the option to buy extra leave
• A paid day out of the office for volunteering or a cause of your choice
• Auto-enrolment to our pension, life assurance, cycle-to-work scheme, 15 weeks’ paid maternity, adoption, shared parental leave, paternity pay of two weeks, and more
• Voluntary benefits including discounts, health & wellbeing, travel, and technology
• Access to Employee Network Groups promoting diversity and inclusion
• Flexible working options between home and office
• Full training provided
• Supportive team environment
• Onsite parking, canteen, and gym facilities

You’ll have opportunities to develop your career across Capita, joining a network of innovative professionals across sectors. We support your skill development and career growth, aiming to create a better outcome for you.

What to do next:

Click ‘Apply now’ to complete our short application and tell us about yourself.

Capita is committed to inclusive, barrier-free recruitment and work environments. We are an equal opportunity and Disability Confident employer. If you need adjustments during the recruitment process, contact [e-mail] or call 07784 237318. We welcome your queries about adjustments or the application process.

For more on equal opportunities and adjustments, visit the Capita Careers website.

If you have questions unrelated to recruitment adjustments, email our Talent Acquisition team at [e-mail].

Capita is a consulting, transformation, and digital services company. We deliver innovative solutions to connect businesses, governments, and citizens. Our purpose is to create better outcomes for all stakeholders, operating responsibly across the UK, Europe, India, and South Africa with 55,000 employees in our divisions: Capita Experience, Capita Public Service, and Capita Portfolio.