Part Exchange Manager

Barratt Developments plc; Ebbsfleet; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Private Medical Cover - Single Cover

Annual Medical Health Assessment

26 days’ holiday

Job summary

Barratt Developments plc in the United Kingdom is seeking a friendly, outgoing sales professional to manage PX properties and drive customer satisfaction through the buying journey. You will coordinate visits, negotiate offers and ensure successful completions in a targets-driven environment.

The role reports to the Sales Director and requires strong negotiation, organisation and communication skills, with a customer-centric approach and ability to build relationships across agents and clients.

Qualifications

• Well organised and able to manage multiple properties and interactions.
• Excellent negotiation and deal-making abilities.
• Strong communication and customer-focused approach.
• Ability to work with agents and customers across diverse backgrounds.
• Self-disciplined with good time management and planning.

Responsibilities

• Proactive management of the PX holding to ensure company targets are achieved.
• Follow Group policy to purchase and sell PX properties with sign-off documentation.
• Manage third parties to achieve timely completions and provide progress updates.
• Obtain required documentation (e.g., warranties, certificates) and maintain AML compliance.
• Present properties at suitable condition and coordinate surveys and reports.
• Drive interest on PX and assisted selling schemes, maintaining proactive communication.
• Support customer expectations during visits and negotiations through to completion.

Skills

Well organised

Negotiation

Customer focus

Communication skills

Deal-making

Time management

Job description

This broad field covers market research and land appraisal, developing promotional material, as well as telesales and face-to-face negotiation.

The Sales team arranges visits, undertakes tours, prepares material, advises on features, agrees the sale and sees it through to completion. And then there’s the after sales service. If you’re a friendly, outgoing individual with a real customer focus, and you’re comfortable working in a challenging targets-driven culture, you’ll find plenty to keep you busy and developing.

Reporting to the Sales Director, you will manage all part exchange properties both on the buy in and sale on to our customers’ satisfaction, whilst endeavouring to make a profit on re-sales.

You will be expected to:

• Proactive management of the PX holding to ensure company targets are achieved.
• Follow Group policy and procedure to purchase and sell out of PX holding, providing the Sales Director with the appropriate evidence and detail for sign off. Effective management of third parties to achieve legal completion forecast. Frequent communication with Sales Director, progression and management team to update progress on buy in of PX properties in line completion forecast.
• Pro-active approach to obtaining any required documentation ie-Dof V, indemnity policies, Man Co. packs gas/safety certificates
• Ensure effective management of customer expectations when visiting or communicating re potential offers. Instruct all relevant surveys and reports required in line with policy and procedure. Build effective working relationships with agents to drive performance on the sell out of PX properties.
• Ensure inspections are carried out in line with policy and procedure ensuring vacated properties are presented in excellent saleable condition.
• Arrange any remedial works needed on unsold properties, or any enhancement required to sell them and maintain them
• Adhere to PX pricing policy when instructing price reductions to drive performance.
• Manage agents to drive interest on assisted selling scheme properties ensuring clear and proactive communication with the customer. Ensure correct AML documentation is obtained from agents and customers to comply with audit

A guardian of the customer, delivering an excellent customer journey throughout the buying process.to legal completion and beyond.

To be successful in the role, we are looking for:

• Well organised
• Excellent knowledge of local area and the legal buying process
• Negotiation, influencing and ‘deal-making’ skills
• Self-disciplined with good time management
• Good inter-personal and communication skills and ability to deal with people from diverse backgrounds
• Self-confident, decisive, problem solver and forward thinker
• Customer centric approach
• Ability to build relationships with ease

We’ve been nationally recognised as a 5 star housebuildersince 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barrattadopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on ourconstructionsites andsalesoffices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• Annual Medical Health Assessment
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)

Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

Pension

First-class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.

Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.

So much more…

From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.

About Redrow South East

Our Redrow divisions have earned a unique reputation for building award-winning homes and thriving communities over the last 50 years. With a focus on quality and sustainability, they create places our customers aspire to live in.

Catering for customers looking for a premium home with timeless exteriors and open plan living, we provide award winning quality and innovative design.

That’s why we’ve been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this.

Where you’ll be
working

Here is where you'll be based, whether that's an office or one of our sites.

Putting diversity and inclusion front and centre

We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture.

Thinking ahead to leave a better world behind

We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take.

See how our colleagues are building tomorrow together.