Sales Development Co-ordinator

Barratt Developments plc; Norwich; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Private Medical Cover - Single Cover

26 days’ holiday

Job summary

Barratt Developments plc in Norwich is seeking a proactive Sales & Marketing support role to assist prospective and existing purchasers. You will help guide customers through the purchase journey, provide product knowledge and maintain accurate paperwork and records.

This role emphasises strong customer service, CRM usage, collaboration with the Sales Manager, and flexibility to work across showrooms, offices, and sites as part of a hybrid working model.

Qualifications

• Experience in a service environment (retail, hospitality, banking, housebuilding, estate agency).
• Strong customer focus with ability to match customer needs.
• Commercial awareness of market and competitors.

Responsibilities

• Look after prospective and existing purchasers in a welcoming, professional and efficient manner.
• Provide expertise in house types, specs, extras and procedures.
• Maintain CRM database (i-Sales) and ensure paperwork is up to date.
• Support Sales Manager and Sales Adviser, coordinate with Site Management.
• Attend training and develop knowledge of PCI DSS as required.

Job description

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them. There’s a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers’ questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they’re happy after they’ve bought. Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home.

Reporting to the Sales Manager, to deliver high standards of service, and provide support to the sales operation, to achieve optimum selling prices whilst maintaining Company standards.

You will be expected to:

• Look after all prospective/existing purchasers in a welcoming, professional and efficient manner, delivering exceptional customer service.
• Provide expertise in the Company’s house types, specs, extras and procedures.
• Match all Group schemes available to seek to secure the maximum possible sales, ensuring that all customers are qualified.
• Ensure that all paperwork and site administration is up to date, and required reports are completed within deadlines.
• Apply a to date working knowledge of all legal requirements (Consumer Protection from Unfair Trading (2008), CML, H&S, Data Protection Act and Consumer Code).
• Develop and maintain close and effective working relationships with all relevant internal colleagues and external contacts, in particular, the Sales Manager, Sales Adviser, and Site Management team.
• Effectively maintain the CRM database, i-Sales as directed by your Sales Manager.
• Take responsibility for maintaining the presentation of show homes, completed product and the sales office to the agreed standard, and ensure that adequate on-site and off-site signage is maintained.
• Contribute to PR / marketing proposals to Sales Adviser.
• Conduct local and market research, and competitor analysis in line with OFT guidelines in order to demonstrate excellent knowledge and awareness of the local area, amenities and current market.
• Attend regular training and development as identified by the Sales Management team.
• Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
• Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.

To be successful in the role, we are looking for:

• Experience of working in a service environment, for example, retail, hospitality, banking, Housebuilding, estate agency.
• Commercially astute with a good understanding of the market and competitors.
• Understanding and acting upon customer needs to maintain Company reputation.
• Thrives on challenge, resilient and driven to achieve personal and organisational targets.
• Able to remain calm and controlled under pressure.
• Keeps up to date with new thinking including legislation, economic conditions and technology.
• Communicates and negotiates persuasively – capable of influencing others assertively, building rapport with customers.
• Embraces change and explores new ways of working to help the continuous growth of the sales operation.
• Encourages and supports people in the team, sharing knowledge and best practice.
• Able to build relationships across functions, internally and externally.
• Flexibility with hours, particularly with regard to weekends and bank holidays.

We’ve been nationally recognised as a 5 star housebuildersince 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barrattadopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on ourconstructionsites andsalesoffices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

We’ve been nationally recognised as a 5 star housebuildersince 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barrattadopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on ourconstructionsites andsalesoffices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)

Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

Pension

First-class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.

Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.

So much more…

From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.

About Anglia

Our dual-branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands.

Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design.

That’s why we’ve been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this.

Where you’ll be
working

Here is where you'll be based, whether that's an office or one of our sites.

Putting diversity and inclusion front and centre

We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture.

Thinking ahead to leave a better world behind

We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take.

See how our colleagues are building tomorrow together.