Parkside Receptionist

Frimley Health NHS Foundation Trust; Ascot; On-site; GBP 12,000 - 18,000; Part time

Job summary

Frimley Health NHS Foundation Trust is seeking a Part-Time Receptionist to join the Parkside Private Patients team at Heatherwood Hospital. You will be the first point of contact, providing a welcoming front-of-house service for private patients, visitors and consultants, and handling bookings and enquiries.

In this role you will support billing processes, manage patient and insurance details, and maintain confidential records.

Qualifications

• Excellent customer service, communication and organisational skills.
• Excellent IT skills with Microsoft knowledge.
• Ability to work independently and manage multiple priorities in a busy environment.

Responsibilities

• First point of contact for private patients, visitors and consultants attending the Parkside Suite.
• Provides reception and administrative support to ensure smooth running of the service.
• Manages patient appointments, enquiries and clinic administration.
• Maintains accurate patient, insurance and payment records; supports private patient billing.
• Handles confidential information in accordance with Trust policies and procedures.

Skills

Customer service

Communication

Organisational skills

Independent / multitasking

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Job Overview

An exciting opportunity has arisen for a Part-Time Receptionist to join the Parkside Private Patients team at Heatherwood Hospital.

The post holder will provide a professional, welcoming and efficient front-of-house service for private patients, visitors and consultants, ensuring an excellent patient experience at all times. Responsibilities include managing patient bookings, preparing documentation, processing patient and insurance details, supporting billing processes and responding to enquiries in a timely and courteous manner.

The successful candidate will possess excellent customer service, communication and organisational skills, with the ability to work independently and manage multiple priorities in a busy environment.

Working Hours

• Thursday: 2.00pm to 8.00pm
• Friday: 1.00pm to 6.00pm

The role requires a flexible and professional approach, maintaining high standards of confidentiality and customer care while supporting the smooth operation of the Parkside Private Patients service.

Main duties of the job

• First point of contact for private patients, visitors and consultants attending the Parkside Suite.
• Provides reception and administrative support to ensure the smooth running of the service.
• Manages patient appointments, enquiries, and clinic administration.
• Maintains accurate patient, insurance and payment records. Supports the private patient billing process through effective documentation management.
• Handles confidential information in accordance with Trust policies and procedures.
• Works independently and as part of the wider Parkside team to deliver an excellent patient experience.
• Provide an efficient Reception service to the Parkside Suite, Heatherwood.
• Ensure all visitors to Parkside receive outstanding customer experience.

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join Us

Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Person specification

Skills & Knowledge

Essential criteria

• Excellent IT skills with Microsoft knowledge.
• Excellent organisational skills.
• Excellent interpersonal skills – ability to communicate effectively with all levels of customer, both internal and external.

Desirable criteria

• Knowledge of Private Healthcare.
• Knowledge of hospital IT programs; EPIC, Compucare.

Experience

Essential criteria

• Previously delivered exceptional customer service within a 5-star setting.
• Experience of working in a customer-facing role.
• Experience delivering high standards of customer service and administration in a busy environment.

Desirable criteria

• Experience of working in a healthcare, private healthcare, reception or front-of-house setting.
• Experience of working within a Reception/Front of House team.

Qualifications

Essential criteria

• GCSE Grade C/4 or above (or equivalent) in English and Maths.

Desirable criteria

• Customer service delivery/hospitality course.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.