Para Transit Dispatcher - London, ON

Voyago; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Development opportunities

Work-life balance

Sustainable mobility impact

Global Group experience

Employee benefits package

Award-winning company

Transdev affiliation

Innovation & sustainability

Job summary

Voyago is recruiting for a Temporary Full-Time Transit Dispatcher in London, Ontario. The role is based in-office with rotating afternoon shifts (2:00 PM–1:00 AM) and ends July 31, 2027. You will schedule bookings, coordinate with drivers, and monitor routes to ensure on-time performance and customer satisfaction.

You must have dispatch experience in transportation, strong communication skills, and be proficient with MS Office. A clean criminal record and local geographic knowledge are required.

Qualifications

• Dispatch experience in transportation or service.
• Comfortable using the radio to communicate with drivers.
• Superior time management and communication skills.
• Highly organized and able to multitask.
• Physically capable of climbing stairs.
• Able to take initiative to solve problems and find data.
• Proficient in MS Office (Word & Excel).
• Excellent customer service experience.
• Clean criminal record search.
• Sound geographic knowledge of London area.
• Available to work full-time rotating afternoon shifts (2:00 PM–1:00 AM).

Responsibilities

• Schedule new bookings and coordinate with drivers on changes.
• Use the radio to communicate with drivers on routes.
• Ensure drivers on routes are on time to maintain customer satisfaction.
• Pull and manage a variety of reports as directed by management.
• Answer phones and email correspondence professionally.
• Participate in Emergency Response Plan in case of serious incidents.
• Assist with scheduling vehicle maintenance as needed.

Skills

Dispatch experience

Radio communication

Time management

Organized

Physical fitness

Problem solving

Customer service

Knowledge of London

Shift flexibility

Tools

MS Office (Word & Excel)

Job description

Voyago is currently recruiting to fill existing Temporary Full-Time Transit Dispatcher in London, Ontario!

Please note that this is a temporary role, with the term of employment ending July 31, 2027.

Your Role

• You schedule new bookings and coordinate with drivers regarding changes
• You utilize the radio to communicate effectively with all drivers on route drivers
• You ensure all drivers active on routes are on time to maintain customer satisfaction
• You manage and pull a variety of reports as per the managers directive
• You answer phones, and email correspondence in a professional and courteous manner
• You take responsibility for the Emergency Response Plan in the event of a serious collision
• You manage and assist with scheduling vehicle maintenance as required

Hourly Wage: $19.50 per hour

Your Profile:

• You have dispatch experience within the transportation or service industry
• You are comfortable using the radio to listen and communicate effectively with all drivers.
• You have superior time management and communication skills
• You are highly organized and able to multitask
• Physically capable of climbing stairs
• You can take initiative to solve problems and search out the data needed to do so
• You are proficient in computer software with experience in MS Office (Word & Excel)
• You have excellent customer service experience
• You have a clean criminal record search
• You have sound geographic knowledge of surrounding area (London)
• You are available to work the following full-time rotating afternoon shifts (2:00PM - 1:00AM)
  • one week: Wednesday, Thursday, Friday
  • every other week: Thursday, Friday, Saturday,

Your Location

By joining the Voyago Transit team in London you’ll find:

• Your work location will be 573 Admiral Court in London
• This position is 100% in office, there is no remote work option for this role

The Perks

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives

We thank all applicants however only those under consideration will be contacted.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.