Customer Service Specialist - London, Ontario

Voyago; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Award Winning company

Part of Transdev group with global opp

Focus on innovation and sustainability

Support development and well-being of

Diversity and inclusive culture

Positive social impact through mobile

Local and global career opportunities

Job summary

Voyago is seeking two part-time Customer Service Specialists for our Logistics Centre in London, Ontario. You will handle calls, book trips for non-emergency transfers, and deliver outstanding service in a fast-paced environment. Strong English communication, logistics experience, and proficiency with MS Office are required.

Open availability for afternoons, evenings, and weekends is essential. You will work under the Call Centre Supervisor, coordinate bookings, and ensure accurate data entry

Qualifications

• Must be able to read and communicate in English effectively.
• 1–2 years of logistics or call centre experience is preferred.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).
• Able to work independently and multitask in fast-paced environments.

Responsibilities

• Receive calls and book trips accurately for non-emergency patient transfers.
• Coordinate bookings and prepare customer correspondence for events.
• Ensure dispatch operations follow established standards and complete order entries.
• Process price transfers/fares accurately and provide timely responses to customers.
• De-escalate customer concerns and maintain high levels of service.

Skills

English communication

Logistics experience

Call center experience

Multitasking

MS Office (Outlook/Excel/Word)

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario.

Your Role

Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment.

Primary Responsibilities

Operations

• Coordinates bookings and prepare customer correspondence for special events
• Complete FT Customer Service Specialist Shifts
• Ensures dispatch operations are in accordance with established standards
• Completes order entry accurately
• Price transfers/fares accurately

Customer Service

• Provide a high level of customer service
• Provide response times
• De-escalate customer concerns

Administration

• Authorizes credit cards for current and future transfers

Your profile

• You are able to read and communicate in English effectively
• You have a High School Diploma or Equivalent
• You have 1-2 years of Logistics or Call Centre experience
• You have the ability to work independently
• You have excellent problem-solving skills
• You have the ability to multitask and shift priorities as needed
• You are proficient in Microsoft programs such as Outlook, Word and Excel
• You are an Emergency Telecommunications Graduate (an asset)
• Must have open availability to work afternoons, evenings, and weekend. Th expected hours would be mostly afternoons or late evening during the week, and all hours during the weekend.
• Weekday shifts between 10:00 a.m. and 2:00 a.m., and weekend shifts between 6:00 a.m. and 10:00 p.m.

Hourly Wage

$19.50 per hour

The perks

• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.