Pantry Assistant

Bupa; Royal Borough of Kingston upon Thames; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Bupa health insurance

Enhanced pension and life insurance

Season ticket loans

Discounts with retailers

Employee assistance programme

Learning and development opportunities

Job summary

New Victoria Hospital, Kingston upon Thames, is seeking a Pantry & Catering Assistant on a permanent full-time basis (37.5 hours per week). Salary £26,032.50 plus excellent benefits.

You will work closely with the Catering team to provide high-quality dining experiences for patients, visitors and colleagues. The role focuses on meal service, hygiene, and delivering outstanding service in a busy hospital environment.

Qualifications

• Good standard of general education.
• Previous experience in restaurant, canteen, hospitality or catering.
• Excellent communication and interpersonal skills.
• Customer-focused with a passion for delivering outstanding service.
• Able to work efficiently in a busy environment and manage competing priorities.
• Team player with a positive and proactive attitude.
• Flexibility to work across a 7-day rota, including occasional overtime.
• NVQ or equivalent qualification in Catering.
• Knowledge of food hygiene standards and catering operations.

Responsibilities

• Prepare pantry areas for meal service, ensuring supplies and equipment are ready for use.
• Serve and distribute meals and beverages to patients, communicating dietary requirements.
• Support preparation and service of meals in staff and consultant dining areas.
• Maintain coffee machines and keep dining areas clean and welcoming.
• Collect food orders and assist with delivery of meals and refreshments.
• Follow food hygiene, COSHH and Health & Safety regulations at all times.
• Complete daily temperature checks and cleaning schedules.
• Maintain high cleanliness through a "clean as you go" approach.
• Liaise with kitchen teams and hospital departments to ensure smooth service.
• Deliver courteous customer service to patients, visitors and colleagues.

Skills

Customer service

Communication

Teamwork

Education

NVQ or equivalent in Catering

Job description

New Victoria Hospital, Kingston upon Thames, Surrey KT2 7EG

Permanent | Full Time, 37.5 hours

Salary: £26,032.50 + Excellent Benefits

We make health happen

At New Victoria Hospital, we are committed to delivering exceptional care and an outstanding experience for every patient, visitor and colleague. We believe that excellent hospitality services play a vital role in supporting the patient journey, and our Catering team is at the heart of creating a welcoming, high-quality environment throughout the hospital.

How you'll help us make health happen

As a Pantry & Catering Assistant, you'll play an important role in ensuring patients, visitors, consultants and colleagues receive a high-quality dining experience every day. Working closely with the Catering team, you'll support meal service, maintain excellent hygiene standards and help create a positive environment throughout the hospital.

Key Responsibilities

• Prepare pantry areas for meal service, ensuring all supplies, beverages, cutlery and equipment are available and ready for use.
• Serve and distribute meals and beverages to patients, ensuring dietary requirements and allergies are communicated appropriately.
• Support the preparation and service of meals within staff and consultant dining areas.
• Maintain coffee machines and ensure dining areas remain clean, organised and welcoming throughout service.
• Collect food orders from clinical departments and assist with delivering pre-ordered meals and refreshments.
• Follow food hygiene, COSHH and Health & Safety regulations at all times.
• Complete daily temperature checks, cleaning schedules and other required records accurately.
• Maintain high standards of cleanliness through a ”clean as you go” approach.
• Liaise effectively with kitchen teams and other hospital departments to ensure a smooth catering service.
• Deliver excellent customer service, responding professionally and courteously to patients, visitors and colleagues.

What we're looking for

• Good standard of general education.
• Previous experience within a restaurant, canteen, hospitality or catering environment.
• Excellent communication and interpersonal skills.
• A customer-focused approach with a passion for delivering outstanding service.
• Ability to work efficiently in a busy environment and manage competing priorities.
• Team player with a positive and proactive attitude.
• Flexibility to work across a 7-day rota, including occasional overtime when required.
• NVQ or equivalent qualification in Catering.
• Knowledge of food hygiene standards and catering operations.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

You’ll also receive:

• Equivalent to 25 days annual leave, increasing through length of service, with option to buy or sell leave
• Bupa health insurance as a benefit in kind
• Enhanced pension and life insurance
• Support with travel costs via interest-free season ticket loans
• Access to a range of discounts with leading retailers and providers
• Wellbeing support through our Employee Assistance Programme
• Access to learning and development opportunities to support your career journey

Part of a Globally Trusted Healthcare Group

When you join New Victoria, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well-established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.