PALS and Complaints Officer

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

NHS Pension Scheme

Free eye tests

Gym discount

Bicycle loan scheme

Salary sacrifice car scheme

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a motivated PALS and Complaints Case Officer to join the busy PALS and Complaints Team in Ashton-under-Lyne. You will manage concerns, enquiries and complaints, ensuring voices are heard and opportunities for service improvement are identified and acted upon.

The role requires excellent communication, problem-solving and organisational skills and offers the chance to work in a supportive NHS environment.

Qualifications

• Excellent communication, problem-solving and organisational skills.

Responsibilities

• Manage concerns, enquiries and complaints, ensuring voices are heard and opportunities for service improvement are identified.
• Interpret national guidance and inform/support patients, relatives and staff through policies relating to complaints and enquiries.
• Work in a fast-paced environment where two days are not the same.

Job description

Are you looking for an opportunity to make a real difference to the experience of patients, families and carers?

An exciting opportunity has arisen to join the PALS and Complaints Team at Tameside and Glossop Integrated Care NHS Foundation Trust. We are seeking a motivated and compassionate PALS and Complaints Case Officer to join our busy and supportive team

This varied and rewarding role is ideal for an individual with excellent communication, problem-solving and organisational skills. You will play a key role in supporting patients, relatives and carers by managing concerns, enquiries and complaints, ensuring their voices are heard and that opportunities for service improvement are identified and acted upon.

If you are passionate about customer service, have a keen eye for detail and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

To work in the PALS and Complaints Team in ensuring that all enquiries and complaints are thoroughly investigated and responded to within national and locally set timescales. The post holder will also interpret national guidance and be able to accurately inform, support and guide patients/relatives and staff through national and local policies that relate to the handling of complaints and enquiries.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; between 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Liz Penny Job title: PALS and Complaints Manager Email address: [e-mail] Telephone number: 0161 922 5356

You can find out more about the role by contacting us on the details given - Mon, Tue or Friday.