Paediatrics Support Secretary - Diary & Patient Liaison

Lancashire Teaching Hospital NHS Foundation Trust; Preston; On-site; GBP 23,000 - 32,000; Full time

Job summary

Lancashire Teaching Hospitals is seeking an organised Support Medical Secretary to join the Acute Paediatrics team. You will provide high-quality secretarial and administrative support to consultants and junior medical staff, acting as the first point of contact for patients and families.

You will manage diaries, arrange appointments, and prepare clinical correspondence while ensuring confidentiality and efficient management of patient pathways.

Qualifications

• Provides secretarial and administrative support to consultants and junior medical staff.
• Manages patient communications and ensures confidentiality.
• Maintains and routes clinical correspondence and reports.
• Monitors and tracks patient progress within the Diabetes and Endocrine pathway.

Responsibilities

• Act as first point of contact for day-to-day patient enquiries.
• Provide comprehensive secretarial support to clinicians and staff.
• Track patient progress and chase outstanding information with internal/external partners.
• Manage consultant diaries, arrange appointments, and take minutes when required.
• Maintain filing, case-note tracking and data entry on IT systems.
• Uphold information governance and patient confidentiality policies.
• Support colleagues during absences to maintain continuity of service.

Skills

Secretarial skills

Medical terminology

Audio typing

Diary management

Tools

Electronic Health Records

Job description

Lancashire Teaching Hospitals is seeking an organised Support Medical Secretary to join the Acute Paediatrics team. You will provide high-quality secretarial and administrative support to consultants and junior medical staff, acting as the first point of contact for patients and families.

You will manage diaries, arrange appointments, and prepare clinical correspondence while ensuring confidentiality and efficient management of patient pathways.