Paediatric Outpatient Administrator

York and Scarborough Teaching Hospitals NHS Foundation Trust; Scarborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS Trust in the United Kingdom is seeking a dedicated individual for a patient-facing role in a busy children’s clinic. The position offers flexible working options and a comprehensive benefits package, including generous holiday and a relocation package. Candidates should be able to work under pressure, demonstrate excellent communication skills, and possess an empathetic nature. This role supports children and families, ensuring efficient clinic operations.

Benefits

Access to NHS Pension Scheme

Generous holiday allowance

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts for various services

Qualifications

• Ability to respond sensitively to worried parents.
• Capability to work unsupervised and take initiative.
• Experience in a patient-facing role is essential.

Responsibilities

• Manage appointments from worklist and respond to enquiries.
• Meet and greet parents and patients in a busy clinic.
• Assist with the effective management of clinic room bookings.

Skills

Excellent communication skills

Ability to work under pressure

Empathetic nature

Organisational skills

Creative thinking

Multi-tasking

Job description

Responsibilities

• Action appointments from worklist.
• Action appointment requests on CPD from clinicians and consultants.
• Change, cancel or amend appointments as required whilst following various booking rules.
• Ensuring clinics are appropriately utilised.
• Expedition of referrals.
• Maintain clinic room bookings.
• Manage electronic worklists.
• Add, end and re-open referrals on CPD using ERS.
• Escalate issues to appropriate manager/clinician.
• Meet and greet parents/children asking relevant screening questions.
• Receive enquiries via telephone, email, text or face to face from internal and external parties.
• Respond sensitively to parents who may be worried, anxious or distressed.
• As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Equality and Diversity

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.

DBS Checks

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in one payment or over a six‑month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for.

Please note that Volunteers and Bank only staff will not be charged.

The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check – basic, standard and enhanced.

The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone [phone] or email [email protected].

Use of Artificial Intelligence (AI)

Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.

Agile and Flexible Working

We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

This is a patient‑facing role and the successful candidate must be able to demonstrate the ability to work well under pressure and manage their time and workload effectively as you will be working in a busy children’s clinic environment which can sometimes be noisy.

Although your work will be guided you must be able to work unsupervised, using your own initiative and be able to respond quickly and efficiently. This role requires you to have an empathetic nature as you will encounter anxious children/families/carers.

As a focused individual, you will need to be organised, have the ability to prioritise your workload, have excellent communication skills and be a creative thinker and multi‑tasker who is able to effectively problem‑solve and meet tight deadlines. You will have the ability to work as part of a friendly and supportive team working to achieve common goals.

We would welcome any telephone/email enquiries prior to application.

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
• All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.

Relocation Package

The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview.

About the Trust

York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York – consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale – an area covering 3,400 square miles.

Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.

Sponsorship

If you require sponsorship to work in the UK, check you are eligible under the UKVI points based system online. Not all jobs we advertise are eligible for sponsorship.