Paediatric Accommodation Manager

Imperial College Healthcare NHS Trust; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Imperial College Healthcare NHS Trust seeks a full-time Patient Accommodation and Assistant Service Manager for 12 months. This role requires strong organisational, leadership, and customer service skills to manage accommodation for families with children in the Paediatric Intensive Care Unit. The ideal candidate will be supportive and sensitive, ensuring a welcoming environment.

Benefits

Career development

Flexible working

Wellbeing schemes

Cycle to Work

Car lease schemes

Qualifications

• Degree level qualification or equivalent training and/or experience.
• Able to identify areas for improvement and implement processes.
• Proven ability in managing people and processes.

Responsibilities

• Managing parent accommodation for families of children in PICU.
• Welcoming and supporting new families, ensuring security.
• Understanding and implementing excellent care standards.

Skills

Organisational Skills

Leadership

Customer Service

Education

Degree level qualification or equivalent training

Tools

Computerised Software

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

We are looking for a full-time 12 month Maternity Cover for our Patient Accommodation and Assistant Service Manager Role

We are seeking a special individual who is motivated, sensitive and will be supportive to families staying in the house. The role requires an enthusiastic individual who can demonstrate excellent organisational, operational, leadership and motivational skills. Someone who is friendly, hard-working and open-minded to join our team and manage our parent accommodation for families of children who are on the Paediatric Intensive Care Unit (PICU) based at St Mary's Hospital, Paddington and also supporting the wider Paediatric service delivery.

The appointed candidate will be responsible for the management of comic house and assisting the paediatric service manager and the service directors in the delivery of objectives.

Main duties of the job

The Parent Accommodation Officer will be responsible for the management of the house and key responsibilities include:

Welcoming new families to the house, liaising with PICU ward personnel. Being supportive and understanding to families at all times and being alert to the security of the house whilst ensuring families understand the need for this. You will also be required to carry out
some light domestic duties. The Parent Accommodation Officer will work to charity and Trusts high standards to achieve consistent, excellent delivery of our duty of care and emotional support for the
families that we accommodate.

We need a special individual who is motivated, sensitive and will be
supportive to families staying in the house.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

EDUCATION

Essential criteria

• Degree level qualification or equivalent training and/or experience

SKILLS/ABILITIES

Essential criteria

• Ability to priorities and delegate tasks appropriately
• Able to identify areas for improvement and implement processes as appropriate
• Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
• Understanding of providing excellent customer service

EXPERIENCE

Essential criteria

• Knowledge of administration procedures and computerised software
• Proven ability in managing people, process, quality and productivity
• Provision of management Information.
• Previous clerical experience within a healthcare setting. At least one years

Desirable criteria

• Experience of coordinating a service, project group or large work stream
• Operational experience in a managerial role.
• Staff management including objective setting and appraisal, performance review & people development.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 968.7KB)
• Functional Requirements Form (PDF, 472.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)