Owner & Guest Experience Leader

Parkdean Resorts; Lizard; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Employee Assistance Programme

Parkwide discounts 50%

Friends & family discount 25%

Team member discount 30%

Training and development

Job summary

Parkdean Resorts is seeking an inspiring Owner & Guest Experience Manager to champion outstanding service for both Holiday Home Owners and Guests, guiding the full journey from welcome to farewell. You will lead, coach and develop a high‑performing, guest‑focussed team, use guest feedback to drive improvements, and partner with park teams to deliver a seamless, joined‑up experience across every touchpoint.

Join a heart‑driven business with 65 parks across the UK and a strong focus on wellbeing,

Qualifications

• Proven experience leading a customer‑focused team.
• Strong relationship building with internal and external stakeholders.
• Excellent written and digital guest communication.
• Flexibility to work weekends, evenings, and holidays.

Responsibilities

• Act as voice of the customer using feedback to shape improvements.
• Lead action plans to reduce escalations and raise satisfaction.
• Recruit, train and develop a high‑performing customer team.
• Plan and deliver owner/guest events across parks.
• Collaborate with park teams to ensure a joined‑up journey.

Skills

Team leadership

Customer experience

Stakeholder management

Event planning

Data analysis

Communication

Job description

Parkdean Resorts is seeking an inspiring Owner & Guest Experience Manager to champion outstanding service for both Holiday Home Owners and Guests, guiding the full journey from welcome to farewell. You will lead, coach and develop a high‑performing, guest‑focussed team, use guest feedback to drive improvements, and partner with park teams to deliver a seamless, joined‑up experience across every touchpoint.

Join a heart‑driven business with 65 parks across the UK and a strong focus on wellbeing,