Overnight Operations Lead — Coastal Resort

Platinum-Recruitment; North Hayling; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

32–40 hours per week

Night shifts 10:30pm–7:00am

29 days holiday with service

Staff meals on duty

Free onsite parking

Company pension

Wellness programmes

Career progression

Guest discounts

Job summary

Platinum-Recruitment in Hayling Island, Portsmouth, is seeking a Night Supervisor to lead the overnight operation at our coastal resort. You will manage the hotel during the night, ensure safety, and deliver a memorable guest experience.

The role offers a permanent contract, 32–40 hours per week, night shifts from 10:30pm to 7:00am, and a range of benefits including holiday entitlement, staff meals, parking and a pension.

Qualifications

• Previous experience in a Night Supervisor or similar hotel role.
• Strong leadership and guest service focus.
• Excellent communication and organisational skills.
• Flexibility to work a Monday to Sunday night rota.

Responsibilities

• Lead the overnight operation, ensuring the hotel runs smoothly and safely throughout the night.
• Inspire and support the night team to deliver exceptional guest service.
• Welcome guests, oversee late check-ins and early departures, and handle guest enquiries.
• Carry out security checks and maintain a safe environment for guests and colleagues.
• Resolve guest issues confidently and professionally.
• Complete the night audit and overnight reporting accurately.
• Ensure public areas remain clean, presentable and guest-ready.
• Prepare the hotel for the following day's operations.
• Work closely with other departments to maintain exceptional service standards.

Skills

Leadership

Guest service

Communication

Organisational skills

Independence

Flexibility

Job description

Platinum-Recruitment in Hayling Island, Portsmouth, is seeking a Night Supervisor to lead the overnight operation at our coastal resort. You will manage the hotel during the night, ensure safety, and deliver a memorable guest experience.

The role offers a permanent contract, 32–40 hours per week, night shifts from 10:30pm to 7:00am, and a range of benefits including holiday entitlement, staff meals, parking and a pension.