Night Manager - Lead Guest Experience in Luxury Hotel

The Nici Lymington; Pennington; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Career development

Staff discounts

Supportive environment

Luxury brand exposure

Job summary

The NICI Collection is seeking a Night Manager to lead the hotel operations overnight, ensuring security, smooth service, and readiness for the next day.

You will head the night team, respond to guest requests, manage incidents, and maintain high standards across all departments.

This role is ideal for an experienced hospitality professional who can work independently, think quickly, and uphold exceptional guest experiences.

Qualifications

• Experience in hotel, hospitality, or customer service.
• Experience in supervisory or management role in a hotel.
• Able to work independently overnight.
• Strong leadership and people management.
• Excellent communication and customer service.
• Calm, professional approach with challenging situations.
• Strong organisational and problem-solving skills.
• Attention to detail.
• Ability to work night shifts, weekends and bank holidays.

Responsibilities

• Oversee the hotel operation throughout the night.
• Lead, support and motivate the night team.
• Ensure exceptional guest service and respond to requests.
• Handle incidents and emergencies professionally.
• Perform regular security, health and safety checks.
• Ensure procedures and standards are followed.
• Oversee the night audit and financial procedures.
• Monitor activity and address maintenance issues.
• Ensure the hotel is clean and prepared for the next day.
• Provide accurate handovers to daytime management.
• Support the wider hotel management team.
• Maintain focus on guest experience, safety and standards.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Attention to detail

Night shift availability

Independent working

Calm under pressure

Job description

Night Manager – THE NICI

About Us

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This is just the beginning of our growth journey, and we're looking for talented individuals who want to build their careers with an ambitious and expanding hospitality brand.

The Role

As Night Manager, you will take responsibility for the smooth and safe operation of the hotel throughout the night. You will lead the night team, ensure exceptional guest service, maintain hotel security and safety standards, and ensure the property is fully prepared for the following day's operation.

This is a hands-on role suited to an experienced hospitality professional who is confident working independently, making decisions and providing leadership during the night.

Key Responsibilities

• Oversee the smooth operation of the hotel throughout the night
• Lead, support and motivate the night team
• Ensure exceptional guest service and respond promptly to guest requests and concerns
• Manage any incidents, emergencies or guest issues professionally and effectively
• Complete regular security, health and safety checks throughout the hotel
• Ensure all hotel procedures and company standards are followed
• Oversee the night audit and ensure financial and operational procedures are completed accurately
• Monitor hotel activity and address any maintenance or operational issues
• Ensure the hotel is clean, secure and prepared for the following day's operation
• Complete accurate handovers and communicate key information to the daytime management team
• Support the wider hotel management team with operational requirements
• Maintain a strong focus on guest experience, safety and hotel standards at all times

Requirements

• Previous experience in a hotel, hospitality or customer service environment
• Previous experience in a supervisory or management role, preferably within a hotel
• Confident working independently and taking responsibility for hotel operations overnight
• Strong leadership and people management skills
• Excellent communication and customer service skills
• Calm and professional approach when dealing with challenging situations
• Strong organisational and problem-solving skills
• Excellent attention to detail
• Ability to work night shifts, weekends and bank holidays as required
• What We Offer
• Competitive salary
• Career development opportunities
• Staff discounts across hotel facilities
• Supportive and collaborative working environment
• Opportunity to build your career within a luxury hospitality brand

How to Apply

If you are passionate about hospitality, have strong leadership skills and are looking for an opportunity to play a key role in the overnight operation of a luxury hotel, we would love to hear from you.