Overnight Guest Service Associate

Kew Green Hotels; Leeds; Hybrid; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Career development through apprentices

Discounts on hotel stays

Gym access

Wellbeing support

Job summary

Kew Green Hotels is seeking a Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for guests during out-of-hours periods at our Leeds property.

You will report to the Nights Guest Service Manager and play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining high standards of service, safety and brand compliance.

Qualifications

• Ideally, you will have previous experience in a fast-paced, customer-facing role.

Responsibilities

• Building strong relationships with guests, adapting your approach to meet individual needs.
• Welcoming late arrivals on reception, ensuring VIPs receive appropriate recognition.
• Providing drinks service on our residents’ bar.
• Preparing and delivering food from our 24 hour menu for guests arriving through the night.
• Checking out early arrivals with accurate billing and a positive lasting impression.
• Completing cleaning and setup to be ready for the next day.
• Supporting the night audit process.
• Ensuring fire and safety requirements are met.

Job description

Kew Green Hotels is seeking a Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for guests during out-of-hours periods at our Leeds property.

You will report to the Nights Guest Service Manager and play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining high standards of service, safety and brand compliance.