Overnight Guest Experience Specialist

Courtyard by Marriott London Gatwick; Horley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career development

Discounts on hotel stays

Gym access

Job summary

Kew Green Hotels is seeking a friendly Nights Guest Service Assistant to deliver safe, welcoming and memorable experiences for guests during out-of-hours shifts at a UK property. Reporting to the Nights Guest Service Manager, you will help the hotel run smoothly overnight, ensuring guests feel valued and well cared for while maintaining brand standards.

Ideal candidates will have prior customer-facing experience, be able to work independently at night, and comfortable using MS Office.

Qualifications

• Experience in customer-facing roles preferred.
• Able to work night shifts independently.
• Comfortable using MS Office and technology.

Responsibilities

• Building strong relationships with guests, adapting approach to meet needs.
• Welcoming late arrivals on reception, ensuring recognition of repeat guests and VIPs.
• Providing drinks service on the residents’ bar.
• Preparing and delivering food from the 24-hour menu for night arrivals.
• Checking out early arrivals with accurate billing.
• Completing cleaning and setup for the next day.
• Supporting the night audit process.
• Ensuring fire and safety requirements are met.

Skills

Customer service experience

Night shift

MS Office

Job description

Kew Green Hotels is seeking a friendly Nights Guest Service Assistant to deliver safe, welcoming and memorable experiences for guests during out-of-hours shifts at a UK property. Reporting to the Nights Guest Service Manager, you will help the hotel run smoothly overnight, ensuring guests feel valued and well cared for while maintaining brand standards.

Ideal candidates will have prior customer-facing experience, be able to work independently at night, and comfortable using MS Office.