Overnight Front Desk & Night Audit Specialist

Inhabit Hotels | B Corp™; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Montcalm Collection in London seeks a Night Auditor to perform overnight front desk duties and complete daily financial reconciliations, ensuring accuracy in guest accounts, balancing revenue, and preparing reports for management.

The role requires meticulous attention to detail, a warm, professional approach to guest service, and proficiency in Opera PMS; shifts include nights, weekends and bank holidays to ensure smooth night operations.

Qualifications

• Diploma or certificate in Hospitality or Accounting required.
• Previous experience as Night Auditor or in Front Office operations.
• Strong numeracy and financial reconciliation skills.
• Fluent English is required; additional languages are a plus.

Responsibilities

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check-ins, early departures, and guest requests.
• Maintain accuracy in billing, postings, and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Record and communicate guest feedback and incidents in daily log.

Skills

Night Auditor

Numeracy

Opera PMS

Fluent English

Education

Diploma or certificate in Hospitality or Accounting

Tools

Opera PMS

Job description

Montcalm Collection in London seeks a Night Auditor to perform overnight front desk duties and complete daily financial reconciliations, ensuring accuracy in guest accounts, balancing revenue, and preparing reports for management.

The role requires meticulous attention to detail, a warm, professional approach to guest service, and proficiency in Opera PMS; shifts include nights, weekends and bank holidays to ensure smooth night operations.