Night Audit & Front Desk Specialist

Park Grand Hotels; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Montcalm Collection in London is seeking a Night Receptionist/Night Auditor to combine overnight front desk duties with daily financial reconciliations.

You will ensure guest accounts are accurate, balance revenue, and prepare reports for management while offering warm, professional overnight service to guests.

The role requires strong numeracy and hospitality experience, with a focus on accuracy, discretion, and smooth handovers to the morning team.

Qualifications

• Diploma or certificate in Hospitality, Accounting, or equivalent experience.
• Previous Night Auditor or Front Office experience.
• Strong numeracy and financial reconciliation skills.
• Fluent English; additional languages are an advantage.
• Proficiency in Opera PMS or similar hotel management systems.

Responsibilities

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check-ins, early departures, and guest requests.
• Maintain accuracy in billing, postings, and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the property during the shift.
• Conduct administrative tasks and system checks to support next-day readiness.
• Record and communicate guest feedback and incidents in daily log.
• Respond to emergency situations calmly, ensuring guest and staff safety.
• Maintain the reception and lobby area to a professional standard.
• Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
• Assist the Night Manager in any tasks required to ensure smooth operations.

Skills

Fluent English

Strong numeracy

Guest service experience

Front Office operations

Overnight shift adaptability

Education

Diploma or certificate in Hospitality

Tools

Opera PMS

Job description

Montcalm Collection in London is seeking a Night Receptionist/Night Auditor to combine overnight front desk duties with daily financial reconciliations.

You will ensure guest accounts are accurate, balance revenue, and prepare reports for management while offering warm, professional overnight service to guests.

The role requires strong numeracy and hospitality experience, with a focus on accuracy, discretion, and smooth handovers to the morning team.