Outreach Worker - Camden

Morgan Hunt; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

Single Homeless Project is seeking four Outreach Workers for Camden to deliver assertive street outreach, assessments and case management in a community setting. The posts focus on supporting rough sleepers towards safer housing and improved wellbeing.

Roles are temporary (approx. 3 months) with a 37.5 hour week and early shifts. You will work across streets and hub sites, handling a small caseload and coordinating with partner bodies to help clients access services.

Qualifications

• Experience in street outreach or homelessness programs
• Ability to engage people with complex needs
• Strong communication and case-recording skills
• Resilience, empathy and professional boundaries
• Understanding of safeguarding and risk management

Responsibilities

• Conduct assertive street outreach across Camden to engage individuals at risk of homelessness
• Build trusting relationships with hard-to-reach clients using a compassionate, non-judgemental approach
• Manage a caseload of around 12 clients, completing assessments and support plans
• Provide harm-reduction guidance and assist with access to accommodation, healthcare and services
• Collaborate with local authorities, housing providers and support agencies
• Complete routine risk assessments and maintain accurate case notes and records

Job description

Outreach Worker - Camden

Location: Camden, North London

Pay Rate: £17.50 per hour + £2.11 holiday pay (£19.61 per hour inclusive)

Hours: 37.5 hours per week

Working Pattern: Monday-Sunday rota, covering early shifts (6am-2pm or 8am-4pm). Weekend working approximately once every 6-8 weeks

Contract: Temporary - approximately 3 months

Start Date: ASAP

Vacancies: 4

About the Role

We are currently recruiting for four Outreach Workers to join the Single Homeless Project, supporting individuals experiencing rough sleeping and homelessness across Camden.

The service aims to ensure that nobody is left facing rough sleeping alone, providing practical and emotional support to reduce harm, improve safety and help individuals move away from the streets towards long‑term stability and independence.

This is a predominantly community‑based role, involving assertive street outreach across the borough. You will spend approximately 6am-9am working directly on the streets, with the remainder of your shift office‑based, supporting clients through assessments, casework and ongoing engagement.

You will manage a caseload of approximately 12 clients, building relationships with individuals who may have complex needs or previous negative experiences of support services. Working within a person‑centred, trauma‑informed and 'No Wrong Door' approach, you will help remove barriers to support and improve access to accommodation, healthcare and wider services.

Key Responsibilities

• Conduct assertive, street-based outreach across Camden to identify and engage individuals experiencing rough sleeping or at immediate risk of homelessness
• Build trusting relationships with hard‑to‑reach individuals, using a persistent, empathetic and non‑judgemental approach
• Manage a caseload of approximately 12 clients, completing assessments, support plans and ongoing case management
• Support individuals experiencing multiple disadvantage, including mental health difficulties, substance misuse, physical health needs and social exclusion
• Provide harm reduction advice, safeguarding support and practical assistance to reduce risks associated with rough sleeping
• Support access to emergency accommodation, longer‑term housing options and appropriate move‑on pathways
• Advocate on behalf of clients to access healthcare, benefits, identification, appointments and other essential services
• Work collaboratively with local authorities, housing providers, charities and specialist support agencies
• Respond to referrals, local intelligence and hotspot activity, helping prevent new episodes of rough sleeping
• Undertake street counts, women's census activity and targeted outreach within identified hotspots and encampments
• Complete risk assessments, maintain risk management plans and elevate safeguarding concerns appropriately
• Work flexibly between street outreach and hub-based assessment, engagement and casework
• Support individuals during Severe Weather Emergency Protocol (SWEP) periods, ensuring emergency shelter is offered to those sleeping rough
• Maintain accurate case notes, client records and outcome information using relevant databases and IT systems

What We're Looking For

• Previous experience in street outreach, homelessness, rough sleeping, floating support or working with individuals facing multiple disadvantage
• Experience supporting people with complex and overlapping needs, including mental health, substance misuse and housing difficulties
• Strong understanding of homelessness, rough sleeping and the barriers individuals face when accessing accommodation and statutory services
• Knowledge of trauma‑informed, strengths‑based and psychologically informed approaches
• Understanding of safeguarding, risk assessment and effective risk management
• Experience of multi‑agency working and building relationships with external professionals and partner organisations
• Ability to engage individuals who may be reluctant, distressed or disengaged from support services
• Confident working independently within the community, using professional judgement and dynamic risk assessments
• Strong communication, organisation and case recording skills
• A resilient, compassionate and non‑judgemental approach, with the ability to maintain professional boundaries

Additional Information

• Four temporary vacancies available
• Interviews will be arranged as soon as possible
• The successful candidates will be expected to start ASAP
• Agencies can submit a maximum of three CVs per agency