Outreach Worker

Morgan Hunt UK Ltd; West End; On-site; GBP 21,000 - 31,000; Full time

Job summary

Morgan Hunt UK Ltd is seeking an Outreach Worker to engage with the Roma community across Westminster, Camden and wider London. The role requires building trust, accessing accommodation and essential services through a trauma-informed, person-centred approach.

The successful candidate will conduct outreach, complete needs assessments, advocate with agencies, and coordinate support teams to help individuals move away from rough sleeping. Fluency with the Roma community is essential.

Qualifications

• Fluent in speaking with the Roma community and building relationships.
• Experience or strong understanding of homelessness, rough sleeping or outreach support.
• Excellent communication, engagement and relationship-building skills.
• Ability to work sensitively with individuals experiencing multiple disadvantages.
• Understanding of safeguarding, confidentiality and professional boundaries.
• Ability to work across a rota, including early and late shifts, Monday to Sunday.
• Proactive, resilient and compassionate approach to supporting vulnerable individuals.

Responsibilities

• Conduct outreach shifts to engage with people experiencing rough sleeping and homelessness, especially within the Roma community.
• Build trusting, professional relationships using a person-centred, trauma-informed approach.
• Identify individuals needing accommodation, welfare, healthcare, mental health, or other support.
• Complete needs assessments and develop personalised support and move-on plans.
• Assist individuals in accessing emergency accommodation and longer-term housing.
• Advocate for service users with housing providers, local authorities, healthcare professionals and services.
• Support access to welfare benefits, healthcare, ID and essential services.
• Collaborate with homelessness services and multidisciplinary teams to coordinate support.
• Maintain accurate case notes, records and handovers.
• Identify safeguarding concerns and high-risk situations as needed.
• Promote independence, dignity, equality, and inclusion while moving away from rough sleeping.

Skills

Roma community outreach

Homelessness awareness

Communication skills

Safeguarding & confidentiality

Flexible rota work

Compassionate and resilient

Job description

Location: Westminster and Camden, London

Hub: Farringdon

Shift Pattern: Rota basis, Monday to Sunday

Shifts: Early and late shifts

About the Role

We are seeking a dedicated and compassionate Outreach Worker to engage with members of the Roma community experiencing rough sleeping and homelessness across Westminster, Camden and wider London.

The successful candidate

must be fluent in speaking with the Roma community and confident in building positive relationships to help individuals access accommodation, essential services and specialist support. This role requires a proactive, person-centred and trauma-informed approach to outreach, advocacy and homelessness support.

Key Responsibilities

• Conduct outreach shifts to engage with people experiencing rough sleeping and homelessness, particularly within the Roma community.
• Build trusting, professional relationships using a person-centred, trauma-informed and culturally sensitive approach.
• Identify individuals requiring accommodation, welfare, healthcare, mental health, substance misuse or other specialist support.
• Complete needs assessments and develop personalised support and move-on plans.
• Assist individuals in accessing emergency accommodation, hostels, supported housing and longer-term accommodation.
• Advocate for service users with housing providers, local authorities, healthcare professionals, benefits services and other statutory organisations.
• Support access to welfare benefits, healthcare, identification documents and other essential services.
• Work collaboratively with homelessness services, charities and multidisciplinary teams to coordinate effective support.
• Maintain accurate and timely case notes, records and handovers.
• Identify and respond appropriately to safeguarding concerns and potentially high-risk situations.
• Promote independence, dignity, equality, choice and inclusion while helping individuals move away from rough sleeping.

Fluency and confidence in communicating with the Roma community.

• Experience or a strong understanding of homelessness, rough sleeping or outreach support.
• Excellent communication, engagement and relationship-building skills.
• Ability to work sensitively with individuals experiencing multiple disadvantages.
• Understanding of safeguarding, confidentiality and professional boundaries.
• Ability to work flexibly across a rota, including early and late shifts, Monday to Sunday.
• A proactive, resilient and compassionate approach to supporting vulnerable individuals.