Outreach Recovery Coordinator

Forward Leeds; South Shields; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading organization dedicated to improving lives as an Outreach Recovery Coordinator in South Shields. This role will focus on engaging individuals affected by substance misuse, advocating for their needs, and facilitating access to essential services. With a strong emphasis on community outreach and support, you’ll contribute to a transformative mission, ensuring that vulnerable populations receive the compassionate care they deserve. If you're driven by the desire to make a positive impact, we encourage you to apply.

Benefits

Generous annual leave entitlement (27 days, plus bank holidays)

Annual leave purchase scheme

Enhanced occupational sick pay

Death in service benefit

Eyecare vouchers

Flexible working policies

Qualifications

• Strong understanding of issues surrounding substance misuse.
• Experience engaging with diverse communities, particularly those affected by social exclusion.

Responsibilities

• Engage with individuals affected by substance misuse in community settings.
• Build trusting relationships with service members who may be disengaged.
• Coordinate with partner agencies for holistic support.

Skills

Interpersonal skills

Cultural sensitivity

Resilience

Job description

Job Details: Outreach Recovery Coordinator

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

Location 4/5/7/18/19 Cookson House, South Shields, NE33 1TL

Location Region

Location Region Tyne and Wear

Location City

Location City South Shields

Location Postal Code

Location Postal Code NE33 1TL

Interview Date

Interview Date 25 Jul 2025

Within the role of outreach worker, the successful applicant would be expected to engage with individuals affected by substance misuse in community settings, with the goal of reducing harm and facilitating access to treatment and support. The role involves building trusting relationships with service members who may be disengaged from services, including but not limited to rough sleepers, those in temporary accommodation, or individuals involved with the criminal justice system.

Within the role of outreach worker, the successful applicant would be expected to engage with individuals affected by substance misuse in community settings, with the goal of reducing harm and facilitating access to treatment and support. The role involves building trusting relationships with service members who may be disengaged from services, including but not limited to rough sleepers, those in temporary accommodation, or individuals involved with the criminal justice system.

Key responsibilities include:

• ·Assertive outreach in various settings (e.g. streets, houses of multiple occupancy, warm welcoming spaces) to identify and engage individuals who use drugs and/or alcohol.
• Providing brief interventions, harm reduction advice, and communicating with harm reduction manager and team for any concerns raised in the local area regarding paraphernalia or naloxone need.
• Supporting individuals to access treatment with South Tyneside Adult Recovery Service, aiming to increase numbers of referrals into treatment.
• Liaising with partner agencies such as housing providers, healthcare services, social care, and probation to provide holistic support.
• Advocating for individuals to ensure they receive the services they need while maintaining professional boundaries and confidentiality.
• Maintaining accurate records and contributing to monitoring and evaluation of outcomes.
• Safeguarding the individuals accessing support.
• Having knowledge of the different teams within the organisation and the ability to link in with different members of the team in relation to service members currently working with the service.
• Working
• This role requires strong interpersonal skills, cultural sensitivity, resilience, and a deep understanding of the complex issues surrounding substance misuse, including mental health, trauma, homelessness, and social exclusion.
• Ideally applicants will have a driving licence and access to a car to complete outreach work

To see the full Job Description clickhere.
Working hours Monday to Friday 9-5pm, ideally applicants will need to be flexible for an occasional late night if necessary.

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The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.

If you are passionate about making a contribution to our mission, we want to hear from you! Join our team at Waythrough and be part of making a positive difference in people's lives.

What can Waythrough (formerly Humankind) offer you… ️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service) Annual leave purchase scheme Enhanced occupational sick pay % Enhanced employer contribution to your workplace pension Death in service benefit ️ Free Will writing Eyecare vouchers ️ Blue light card discount Fantastic learning and development opportunities, including free training courses Work-life balance- flexible working and family friendly policies ️ Happy, Healthy You! – our wellbeing offers for our workforce Employee Assist Programme and WaythroughSupport Networks
Waythrough (formerly Humankind) is an equal opportunities employer

We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at [e-mail]

Salary Period

Vacancy Salary Range

DBS Requirement

DBS Requirement Enhanced Adult Barred

Does role require Police/Prison vetting? Not Applicable

Driving licence required for role?

Driving licence required for role? Yes

Applications Close Date

Applications Close Date 13 Jul 2025

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