Outpatients Receptionist/ Booking Co-Ordinator

Buckinghamshire Healthcare NHS Trust; Chesham Bois; On-site; GBP 24,000; Part time

Job summary

Join a forward-thinking healthcare provider as an Outpatients Receptionist/Booking Co-Ordinator. This dynamic role involves welcoming patients, managing appointments, and performing essential administrative tasks. The position offers a chance to develop skills within a supportive team environment, contributing to the well-being of the community. With a commitment to inclusivity and personal development, this is an exciting opportunity to be part of a dedicated team that values diversity and fosters a family-friendly workplace. If you are enthusiastic and self-motivated, this role could be the perfect fit for you.

Benefits

Generous annual leave entitlement

NHS pension

Access to NHS discount schemes

Learning and development opportunities

Flexible working options

Health and wellbeing services

Qualifications

• Basic Maths and Computer skills are essential for the role.
• Customer service experience is crucial for interacting with patients.

Responsibilities

• Welcome patients and check vital information on their records.
• Arrange outpatient appointments and ensure effective communication.

Skills

Customer service experience

Keyboard Skills

Education

Basic Maths

Basic Computer skills

Job description

Outpatients Receptionist/ Booking Co-Ordinator

Band 2

Main area: Main Outpatients Receptionist, Amersham

Grade: Band 2

Contract: Permanent

Hours: 20 hours per week (Monday 08.30-17.00, Tuesday 08.30-13.30, Wednesday 08.30-17.00)

Job ref: 434-SCS6929338

Site: Amersham Hospital

Town: Amersham

Salary: £23,615 per annum pro rata

Salary period: Yearly

Closing: 25/02/2025 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world-renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics.
• Nationally recognised for urology and skin cancer services.
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services.
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family-friendly, inclusive employer.

If you require any assistance in making this application, please contact [e-mail] or phone [phone].

We pride ourselves on being a great place to work – and invite you to join our BHT family.

Job overview

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual to join the Patient Access Team as Outpatients Receptionist.

The role involves welcoming patients to our department, booking patients in for their Outpatient appointments, and performing the administrative duties regarding the follow-up processes.

You will also have the opportunity to work and train in other areas and teams within Patient Access, gaining essential skills and experience to support ongoing personal development.

Main duties of the job

• Welcoming patients to our department and checking vital information on their records, updating as necessary.
• Following processes specific to specialties regarding patients' follow-up appointments.
• Being responsible for the Oral/Orthodontic clinic prep, which is a weekly task, and updated daily or as necessary.
• Working in a team to complete daily workloads.
• Arranging outpatient appointments using the Choose and Book system where applicable, confirming, cancelling, and changing appointments as necessary.
• Ensuring effective communication with patients regarding their appointments via email, phone or letter.
• Arranging transport and translation services where necessary.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension, and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant, there is the option for secondment; all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

Person specification

Education, Qualifications & Training

• Basic Maths and Computer skills

Experience

Special Circumstances

• Ability to work on all sites

Skills, Abilities & Knowledge

• Customer service experience, Keyboard Skills

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues, and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.

Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the closing date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.