Outpatients Reception Team Leader Tameside and Glossop Integrated Care NHS Foundation Trust

ClarusVu Inc.; Ashton-under-Lyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dedicated team as an Outpatients Reception Team Leader, where your customer service skills and leadership will shine. This role offers a unique opportunity to manage a busy reception area, ensuring a high level of service and accuracy while supporting the team and patients alike. You'll be instrumental in planning rotas, managing patient records, and fostering a supportive environment for your colleagues. With a commitment to diversity and community health, this position is perfect for someone passionate about making a difference in the healthcare sector. Embrace the challenge and help shape the future of outpatient services!

Benefits

Flexible working

27-33 days annual leave

Sick pay

NHS Pension Scheme

Free eye tests

Health checks

Gym discount

Free bicycle loan scheme

Salary sacrifice car scheme

Support with stress and bereavement

Qualifications

• Experience in customer service and administrative roles is essential.
• Line management experience is desirable for effective team support.

Responsibilities

• Lead the Outpatients Reception Team, ensuring effective service delivery.
• Manage staff workload, appraisals, and training within the reception team.

Skills

Customer service skills

Computer literacy

Line management experience

Attention to detail

Effective communication

Education

Relevant experience in a clerical role

Tools

Trust Patient Administrative Systems

Job description

Outpatients Reception Team Leader - Band 3, 36 hours per week
12-month fixed term contract until 3rd November 2025.

The hours for this post will be Monday to Friday and to include bank holidays and weekends as required. Rota cover is required between 8am and 5.30pm. The successful candidate must be able to support the flexibility of the rota and be able to work the agreed working pattern.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and Clerical service for the Trust's Outpatients Service.

The post holder will be based across the General Outpatient Reception areas. Customer service skills and computer literacy are essential as you will be expected to input and extract information from various Trust Patient Administrative Systems, book treatments and appointments.

The successful candidate will also be required to assist in planning and circulating the weekly rota for all General Reception areas, and provide day-to-day support within the management of staff including back to work interviews, allocation of workload, appraisals, training, and mentoring. Therefore, line management experience is desirable for this role.

Please note this role will also require physical effort at times when preparing and managing patients' Medical Records.

To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy, and confidentiality at all times.

Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area, and ensuring that all follow-up activity is captured and booked in a timely manner.

This will include the use of current patient administration software and effective communication skills with our patients and other Trust staff members, both clinical and non-clinical. To effectively support the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.

The Reception team receives, administrates, and directs patients & relatives in accessing the appropriate area or service in a courteous, efficient, and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. Support with the line management of Outpatient Reception Clerks.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience, and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

This advert closes on Sunday 22 Dec 2024.