Outpatients Booking Officer - Centralised Recruitment- B4/5

Pick For Britain; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated individuals to join their clinical support team. This role is pivotal in ensuring efficient operations within hospital wards, directly impacting patient care. As part of a centralised recruitment process, candidates will have the opportunity to apply for multiple positions, streamlining their journey. The successful candidate will be responsible for managing patient records, scheduling appointments, and supporting the clinical workforce. If you are passionate about making a difference in healthcare and thrive in a compassionate environment, this is the perfect opportunity for you.

Qualifications

• Experience in managing patient records and clinical details.
• Strong understanding of healthcare administration processes.

Responsibilities

• Ensure accurate patient records are maintained in EPR.
• Book appointments and manage patient tracking lists effectively.

Skills

Patient Record Management

Appointment Scheduling

Data Entry

Clinical Triage

Communication Skills

Education

High School Diploma

Relevant Healthcare Qualification

Tools

Electronic Patient Record (EPR)

Electronic Referral System (ERS)

Job description

Vacancy at Oxford University Hospitals NHS Foundation Trust

We are #OneTeamOneOUH

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient-facing administration workforce is vital to our organisation. Without them, our front-line Doctors, Nurses, and Allied Health Professionals cannot deliver the excellent care we strive for. As a support to our clinical workforce within the Divisions, you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Centralised Recruitment

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week, we are currently recruiting for the following Bands 4 and 5 roles across the organisation:

• Outpatients Booking Officer (Band 4) - 37.5 hours per week, Permanent, Location: John Radcliffe Hospital

When applying, please:

• Include as much detail as possible in the application, including qualifications, roles, and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify if you have a strong desire to work in a certain department or role type
• Let us know if you want full-time or part-time work

Shortlisting will be carried out on: W/C 12th May 2025

The interview date for successful candidates will be: 20th May 2025

Please note, this vacancy may close early if there are sufficient applications.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. The Trust comprises four hospitals: the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.

Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community.

We call this Delivering Compassionate Excellence, focusing on our values of compassion, respect, learning, delivery, improvement, and excellence.

These values prioritize patients at the heart of what we do and underpin the quality healthcare we aim to provide. Watch how we deliver compassionate excellence via the OUH YouTube channel.

Key Responsibilities:

1. Ensure accurate and comprehensive patient records and clinical details, including outpatient referrals, are added onto EPR in a timely manner, according to agreed standards (the Trust’s Elective Access Policy and Data Quality).
2. Book appointments on EPR as per Trust procedures, ensuring referrals are clinically triaged within 48 hours.
3. Ensure patients on ERS (Electronic Referral System) are given appointment dates based on clinical priority and wait times, and manage patients on the ASI list accordingly.
4. Take appropriate action following patient and hospital cancellations to maximize elective capacity utilization.
5. Verify that the 18-week RTT pathway is correct on EPR before making changes.
6. Proactively monitor outpatient clinics and highlight capacity issues or potential breaches, supporting the Outpatient Booking Team Leader.
7. Manage designated patient tracking lists (PTL) and attend weekly PTL meetings.
8. Accurately record clinician annual leave and outpatient session changes on EPR, proactively maintaining outpatient schedules to meet waiting times and capacity targets.
9. Lead efforts to resolve clinic cancellations by liaising with colleagues and arranging cover or alternative clinics.
10. Develop an understanding of the Trust’s Elective Access Policy and contribute to ongoing process improvements.

This advert closes on Sunday, 11 May 2025.