Appointments Clerk (Outpatients Booking Team)

East Sussex Healthcare NHS Trust; St Leonards; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join East Sussex Healthcare NHS Trust as an Appointment Clerk within the Outpatient Departments at Conquest Hospital. You will be part of a responsive department, responsible for managing and booking patient appointments while demonstrating strong communication skills. The position offers a variety of shifts and comes with several staff benefits including access to development opportunities and the NHS pension scheme.

Benefits

Staff development

NHS pension scheme

Access to onsite nurseries

Onsite parking (£50/year)

Access to Employee Assistance Programme

Qualifications

• Excellent written and verbal communication skills.
• Ability to work on own initiative and as part of a team.
• Knowledge of IT systems and ability to work to strict deadlines.

Responsibilities

• Booking outpatient appointments and communicating with patients.
• Performing rostered telephone sessions as needed.
• Working in a fast-paced outpatient booking department.

Skills

Communication

IT knowledge

Initiative

Job description

We are currently recruiting to our Outpatient Departments at ESHT, the post for a 37.5 Appointment Clerk. The successful applicant will be based at Conquest Hospital

The Outpatient Booking department is a fast responsive department, the successful candidate will need to be able to demonstrate good written and verbal communication skills.

The ideal candidate will have excellent communication skills, IT knowledge, an ability to work on their own initiative and as part of a team working to strict deadlines.

The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree appointment dates with our patients as well as performing a rostered telephone sessions, depending on the service needs of the department. Therefore the ideal candidate will have excellent communication skills, IT knowledge and an ability to work on their own initiative and as part of a team, working to strict deadlines.

The hours of the service operate between 8am- 6pm Monday - Friday, in shifts of 8.00- 16.00, 09.00-17.00 and 10.00-18.00 with Saturday working 9am -12pm on a rota basis.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

For further details / informal visits contact: Name: Sarah Mohammed Job title: Outpatient Booking Manager Email address: [e-mail] Telephone number: 0300 131 4500

Contact telephone number extension: 774165