Outpatient Waiting List Coordinator

NHS Scotland; Glasgow; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Cycle to Work Scheme

Study bursaries

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is recruiting for a permanent, full-time outpatient waiting list administrator at Queen Elizabeth University Hospital. The role involves processing referrals, managing waiting lists, and ensuring data accuracy across local and national reporting systems.

You will liaise with clinicians, nurses and administrative staff, plan appointments, respond to queries, and support waiting time reporting. Strong organisational and communication skills are essential.

Qualifications

• 3 O Grades/Standard Grades/National 5 qualifications (or equivalent), including English, or a good general education combined with previous office experience.
• Proficiency in Microsoft Office packages and other software systems.
• Advanced keyboard skills.
• Good organisational and communication skills.
• Strong verbal and interpersonal skills.
• Ability to work under pressure and manage competing demands.
• Experience working in a public-facing role.

Responsibilities

• Coordinate day-to-day duties related to outpatient clinics/daycase clinics/admissions, including sending out instructions and medications to patients.
• Be the first point of contact for patients, GPs, nurses, PAMS, HCPs, administrative staff when appointments for specialties are required.
• Manage workload by prioritising and planning according to urgency.
• Ensure timely remit of referral letters for clinical vetting and manage waiting lists as per clinical instruction.
• Utilise the NHS CHI system to ensure patients have correct identifiers and merge double registrations in PMS.
• Provide outpatient/day case/inpatient waiting lists reports to clinicians and managers.

Skills

Microsoft Office

Organisational skills

Communication skills

Public-facing experience

Data management

Education

O Grades/Standard Grades/National 5

Tools

NHS CHI system

SCI Gateway

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is recruiting for a permanent, full-time outpatient waiting list administrator at Queen Elizabeth University Hospital. The role involves processing referrals, managing waiting lists, and ensuring data accuracy across local and national reporting systems.

You will liaise with clinicians, nurses and administrative staff, plan appointments, respond to queries, and support waiting time reporting. Strong organisational and communication skills are essential.