Outpatient Referrals Administrator

Somerset NHS Foundation Trust; Taunton; On-site; GBP 21,000 - 28,000; Full time

Job summary

Somerset NHS Foundation Trust is seeking an Outpatient Referrals Administrator to support the Outpatient Referrals Team in processing GP referrals for Musgrove Park Hospital and Yeovil Hospital.

The role requires strong organisational, communication and IT skills to maintain data quality, manage worklists and prioritise tasks within trust procedures.

Qualifications

• Strong organisational and IT skills to manage workload and data quality.
• Effective communication with GPs, clinicians, patients and staff.
• Ability to follow established procedures while handling referrals.

Responsibilities

• Process and monitor referrals from local and national systems.
• Record patient information in line with policy and data protection.
• Liaise with GP practices and hospital teams to resolve routine queries.
• Support efficient patient pathways and timely outpatient access.

Skills

Organisational skills

Communication skills

IT literacy

Tools

e-Referrals

Cinapsis

Maxims

TrakCare

Job description

The Outpatient Referrals Administrator provides administrative support to the Outpatient Referrals Team, ensuring GP referrals are received, processed and managed accurately and efficiently to support timely patient access to outpatient services acrossSomerset NHS Foundation Trust, including Musgrove Park Hospital and Yeovil Hospital.

The role is responsible for monitoring and processing referrals received through local and national referral systems, including e-Referrals, Cinapsis, Maxims and TrakCare ensuring patient information is recorded and handled in accordance with Trust policies and data protection requirements.

Working as part of a busy administrative team, the post holder liaises with GP practices, clinicians, patients and colleagues across the Trust to resolve routine queries and support the smooth flow of referrals through the patient pathway. The role requires strong organisational, communication and IT skills to maintain data quality, manage worklists, prioritise workload and contribute to the delivery of a responsive and efficient referrals service.

The post holder will work within established procedures and receive guidance from senior colleagues while developing knowledge of outpatient referral processes, Trust systems and NHS administrative standards. They will contribute to maintaining high standards of customer service, confidentiality and teamwork while supporting the Trust's commitment to providing safe, effective and patient-centred care.