Outpatient Performance & Operations Leader

Moorfields Eye Hospital NHS Foundation Trust; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

NHS Pension Scheme

Flexible working

Career development opportunities

Counselling support

Job summary

Moorfields Eye Hospital NHS Foundation Trust invites applications for an Operational Performance Manager to oversee smooth running of outpatient and health records services at St George's Hospital and satellite sites. The role includes supervising administrative staff, driving performance targets and improving patient experience with data-driven decisions.

The post requires strong leadership, experience in hospital operations, and a proactive approach to monitoring KPIs, with collaboration

Qualifications

• Degree or equivalent experience.
• Evidence of continuing education and professional development.

Responsibilities

• Deliver a consistently high quality and excellent patient experience within outpatients.
• Lead on performance targets and data monitoring across KPIs like admissions, outpatients and health records.
• Manage administrative staff and provide leadership aligned with trust policies.

Skills

Staff management

Data analysis

KPI monitoring

Project management

Communication

Education

Degree or equivalent experience

Tools

MS Excel

OpenEyes

PAS

Job description

Moorfields Eye Hospital NHS Foundation Trust invites applications for an Operational Performance Manager to oversee smooth running of outpatient and health records services at St George's Hospital and satellite sites. The role includes supervising administrative staff, driving performance targets and improving patient experience with data-driven decisions.

The post requires strong leadership, experience in hospital operations, and a proactive approach to monitoring KPIs, with collaboration