Outpatient Healthcare Support Assistant

NHS Jobs; Oswestry; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs in Oswestry is seeking a Healthcare Support Worker for the Out-Patients Department. The role involves patient-facing duties, supporting the nursing team, handling samples and measurements, and ensuring infection control and documentation standards are met.

The post requires excellent communication, confidentiality, and a willingness to work as part of a multidisciplinary team in an outpatient setting. Training will be provided for procedures and equipment as needed.

Qualifications

• Care and compassion with patients in outpatient settings.
• Ability to observe and report changes in patient condition promptly.
• Adherence to infection control policies and SOPs.

Responsibilities

• Communicate effectively with healthcare and administration teams, patients, relatives and carers, and answer the telephone with confidentiality.
• Introduce yourself professionally to patients to be welcoming and reassuring.
• Work as part of the multidisciplinary team to benefit the patient and respect each team member's role.
• Explain all procedures and care to patients and observe their condition, reporting changes promptly to staff.
• Identify patients and ensure correct records are available for each area of work.
• Maintain cleanliness and control stock, equipment, and rooms in Outpatient Department to SOPs.
• Assist patients with care within trained competencies, ensuring dignity and privacy.
• Prepare and run Out Patients Clinics and procedures, ensuring equipment and documentation are ready and complete.

Skills

Patient care

Infection prevention

Communication skills

Teamwork

Venepuncture (trained)

Tools

Blood centrifuge

ECG equipment

Patient records systems

Job description

NHS Jobs in Oswestry is seeking a Healthcare Support Worker for the Out-Patients Department. The role involves patient-facing duties, supporting the nursing team, handling samples and measurements, and ensuring infection control and documentation standards are met.

The post requires excellent communication, confidentiality, and a willingness to work as part of a multidisciplinary team in an outpatient setting. Training will be provided for procedures and equipment as needed.