Outpatient Booking Clerk

NHS; Appley Bridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust is seeking a full-time Outpatient Booking Clerk to join their team. The role involves providing administrative support to clinical staff, ensuring a patient-centered approach in booking services. Candidates must have experience in a busy office environment and demonstrate excellent communication and organizational skills.

Qualifications

• Experience in a busy, pressurised customer-focused environment.
• Recent work experience in healthcare administration.
• Ability to demonstrate high-level data entry accuracy.

Responsibilities

• Provide efficient administrative service supporting clinical staff.
• Book appointments in Outpatients and maintain patient-centered service.
• Assist clinical staff with administrative queries.

Skills

Customer service

Communication

Organisational skills

Data entry accuracy

Education

GCSE Level (or equivalent)

ECDL or equivalent IT qualification

NVQ 2 clerical qualification or equivalent

Job description

Go back Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Outpatient Booking Clerk

The closing date is 02 June 2025

We are looking to recruit a full time members of staff for 23 hours per week within the Outpatient Booking Clerk at Wrightington Hospital.

You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You must also have experience of using IT systems in the workplace.

You must be able to demonstrate keyboard skills with high level of data entry accuracy, be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively on your own initiative and within a team.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.

**PREVIOUS APPLICANTS NEED NOT APPLY**

Main duties of the job

The main duties of this role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service. To maintain a patient centred approach in the delivery of the service that supports patients in exercising choice.It is important to ensure patient's needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner.

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Job responsibilities

• To be responsibe for booking the appointments in Outpatients
• Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
• Assist members of the clinical staff with any queries concerning administrative processes
• To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
• Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient
• Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.

Person Specification

Additional

• Must be able to work flexibly and where appropriate cover annual leave or sickness
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Knowledge

• Knowledge of general office systems and protocols in a customer related environment
• Ability to follow guidelines and procedure
• Knowledge of I.T. systems and packages within the workplace
• Good understanding of customer care packages and procedures
• Awareness of the 'Data Protection Act'

Skills

• Able to demonstrate keyboard skills with high level of data entry accuracy
• Must work well as part of a team but also able to work on own initiative
• To demonstrate excellent communication skills with all disciplines of staff
• Good organisational skills
• To work effectively to targets and deadlines and able to prioritise and manage workloads
• Ability to learn quickly and adapt to change in circumstances
• To deliver high level of customer service using electronic, telephone and other channels of communication

Experience

• Experience of working in a busy, pressurised customer focused environment dealing with frequent interruptions
• Recent work experience within an administration / office setting
• Experience of using I.T. systems in the workplace
• Recent work experience within a healthcare administration setting

Qualifications

• Educated to GCSE Level (or equivalent/experience)
• ECDL or equivalent IT qualification
• To hold NVQ 2 clerical qualification or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust