Outlet Store Manager - Bicester m/f

MONCLER; Bicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury brand seeks a Store Manager for its Outlet in Bicester Village. The role involves inspiring a team to exceed business performance, maintaining high standards, and creating exceptional client relationships. Ideal candidates will have prior managerial experience in luxury retail, strong client service skills, and a commitment to fostering a diverse and inclusive work environment.

Qualifications

• 3-5 years of managerial experience in luxury fashion retail.
• Fluency in English; another language is a plus.

Responsibilities

• Create lasting client relationships by exceeding expectations.
• Lead the team to achieve common goals and enhance individual strengths.
• Maintain visual merchandising and overall store standards.

Skills

Client Service

Leadership

Communication

Team Management

Motivation

Education

Degree in Retail/Hospitality Management

Tools

MS Office

Payments Management Systems

Warehouse Management Systems

Job description

Founded in Monestier de Clermont, Grenoble, France, in 1952, Moncler is now based in Italy. Over the course of the years the brand has teamed style with ongoing technological research which harnesses the knowledge of mountaineering experts. Moncler collections combine extreme needs with day-to-day city life. In 2003 Remo Ruffini took over the company of which he is now Chairman and CEO. Moncler directly produces and distributes it's own clothing and accessories collections, through its direct boutiques and the world’s most exclusive department and multibrand stores. MONCLER is looking for a Store Manager for its Outlet in Bicester Village.

The Store Manager strives to reach excellence in business performance and key qualitative objectives always going beyond expectations, inspiring, managing and coaching the team.

Main activities will be:
• Create a genuine, attentive and long lasting relationship with the clients, based on listening, meeting and exceeding client’s needs and expectations;
• Be focused on excellent performances and results, based on clear KPIs, in a challenging competitive environment.
• Maintain visual merchandising standards and the overall standards in terms of technical maintenance, cleanness, staff personal appearance
• Constantly enhance the knowledge of the brand's history and values,promote collections and product features;
• Create an exciting work environment where trust and respect for diversity is valued;
• Empower others through engagement and motivation: recognize individual strengths and provide solutions to consisitantly improve;
• Recognize talent and potential, as well as a feedback-oriented coaching environment, whilst ensuring team and individuals development.
• Lead the team to achieve common goals, identifying clear priorities, tasks and definition of role; Requirements:
•3/5 Years previous experience in managerial roles in the same company, in structured Fashion Luxury & Retail Companies;
•Degree with specialization in Retail/Hospitality Management is a plus;
•Willingness to evolve in the organization, willingness to relocate is a plus;
•Proven excellent client service skills;
•Fluency and sophistication in English, while another language is a plus.
•Digitally aware. Deep knowledge of MS Office and proven experience in payments and warehouse management systems and tools.

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."