Outdoor Store Manager — Lead Customer-First Team & Growth

Tandem Talent; Liverpool; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Annual bonus

Brand discounts

Holiday entitlement

Leadership training

Wellbeing support

Perks platform

Job summary

Tandem Talent is seeking a Store Manager for our Liverpool, England store to lead a team across three great outdoor brands: Cotswold Outdoor, Runners Need and Snow+Rock. You’ll create a welcoming environment where customers receive expert advice on premium outdoor gear and apparel, from Patagonia to The North Face.

The role focuses on delivering exceptional service while promoting sustainability and brand standards.

Qualifications

• Experience running a store including budgeting and planning, operational activities, and visual merchandising.
• You lead with a customer first approach and are happy to advise and help customers find the perfect product for their adventure.
• You know how to build and develop a great team who share your passion for customer service and the outdoors.
• You strive to continuously develop and improve yourself, the store, and your team.

Responsibilities

• Leading, motivating, and mentoring the store team to adopt a customer first approach
• Performing core retail operational procedures relating to inventory and stock, audits, and banking
• Presenting the store to a high standard in line with the brand visual merchandising guidelines, including implementing seasonal promotions and campaigns
• Communicating with our People and Product Development team to provide your team with opportunities for development and progression
• Demonstrating your understanding of KPI's and performance metrics to analyse and improve your store's performance
• Recruiting, training, and onboarding new colleagues with support from our People Resourcing team

Skills

Customer service

Store leadership

Visual merchandising

Budgeting

People management

Job description

Tandem Talent is seeking a Store Manager for our Liverpool, England store to lead a team across three great outdoor brands: Cotswold Outdoor, Runners Need and Snow+Rock. You’ll create a welcoming environment where customers receive expert advice on premium outdoor gear and apparel, from Patagonia to The North Face.

The role focuses on delivering exceptional service while promoting sustainability and brand standards.